Elderberry Expert Rating and Opinion
The Elderberry Index for Regis Camp Hill is 3.78 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Following up concerns is above the survey average
93% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Staff communication is a relative strength
89% answered “Always” or “Most of the time”, compared with 80.2% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 221 vs 221 minutes; registered nurses: 43 vs 45 minutes per resident per day.
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Regis Camp Hill?
In the 2026 Residents’ Experience Survey, 93% of residents surveyed at Regis Camp Hill answered “always” or “most of the time” when asked whether staff follow up when they raise things, 8.8 percentage points above the average of 84.2% across other homes. Answers were also above the average for other homes when residents were asked whether staff explain things to them (89% against 80.2%) and whether the home is well run (96% against 88.1%).
On 7 of the 10 questions other than food, answers at Regis Camp Hill were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe and get the care they need?
When residents surveyed at Regis Camp Hill were asked whether they feel safe, 100% answered “always”. When asked whether they get the care they need, 79% answered “always” and 18% “most of the time”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Regis Camp Hill was 96% when asked whether they have a say in their daily activities and 85% when asked whether they are encouraged to do as much as possible for themselves.
What is the food like at Regis Camp Hill?
When residents surveyed at Regis Camp Hill for the 2026 Residents’ Experience Survey were asked whether they like the food, 68% answered “always” or “most of the time”, within 3 percentage points of the 67.3% average across other homes. The share fell from 75% in 2025. Another 32% answered “some of the time”, and none answered “never”.
In January to March 2026, Regis Camp Hill spent $17 per resident per day on food, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.18 per resident per day, 36% below the sector median of $0.28.
How are meals prepared?
Regis Camp Hill reports that breakfast, lunch and dinner are all cooked fresh. Of all meals, 97% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
68% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Regis Camp Hill spend on resident care?
In the 2024–25 financial year, Regis Camp Hill spent $371.70 per resident per day, and care and nursing made up 68.2% of it. Care and nursing spending of $253.52 was 4% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($35.50), administration ($31.17), and cleaning and laundry ($23.37) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($155.29) and registered nurses ($61.68).
How much care and nursing does Regis Camp Hill provide?
In January to March 2026, Regis Camp Hill reported 221 minutes of care per resident per day, matching its target of 221 minutes. Registered nurses provided 43 of those minutes, 2 minutes below the registered-nurse target of 45.
In one of the last four quarters, Regis Camp Hill met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 221 to 230 across those four quarters.
Who provides that care?
Personal care workers provided 176 of the 221 minutes (79.6%), followed by registered nurses (43 minutes, 19.5%) and enrolled nurses (2 minutes, 0.9%). In the same quarter, Regis Camp Hill also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
