Elderberry Expert Rating and Opinion
The Elderberry Index for Regents Garden - Bateman is 4.23 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
78% enjoy meals vs 70.3% across other homes; spending is $14 vs a $16 sector median.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 243 vs 234 minutes; registered nurses: 45 vs 46 minutes per resident per day.
Fewer residents feel they have a say in daily life
86% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.80% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does Regents Garden - Bateman provide?
In January to March 2026, Regents Garden - Bateman reported 243 minutes of care per resident per day, 9 minutes above its target of 234 minutes. Of those minutes, 45 came from registered nurses, 1 minute below the registered-nurse target of 46.
Regents Garden - Bateman met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 237 to 243.
Who provides that care?
Personal care workers provided 191 of the 243 minutes (78.6%), followed by registered nurses (45 minutes, 18.5%) and enrolled nurses (7 minutes, 2.9%). Regents Garden - Bateman also reported spending on physiotherapists, podiatrists, speech pathologists and dietitians in the same quarter.
What do residents say about Regents Garden - Bateman?
Asked in the 2025 Residents’ Experience Survey whether staff explain things to them, 95% of residents surveyed at Regents Garden - Bateman answered “always” or “most of the time”, above the 81.8% average across other homes by 13.2 percentage points. When residents were asked whether the home is well run (100% against 89.3%) and whether staff follow up when they raise things (95% against 85.2%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether they have a say in their daily activities: 86% answered “always” or “most of the time”, against an average of 93.2%.
What should you ask about on a visit?
On a visit, you can ask about how residents have a say in daily activities. When residents were asked whether they have a say in their daily activities, 68% answered “always”, 18% “most of the time” and 14% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Regents Garden - Bateman were asked whether they feel safe, 77% answered “always” and 23% “most of the time”. When asked whether they get the care they need, 86% answered “always” and 9% “most of the time”.
What is the food like at Regents Garden - Bateman?
In the 2025 Residents’ Experience Survey, 78% of residents surveyed at Regents Garden - Bateman said they like the food “always” or “most of the time”, 7.7 percentage points above the average of 70.3% across other homes. The share fell from 87% in 2024. Another 23% answered “some of the time”, and none answered “never”.
In January to March 2026, Regents Garden - Bateman spent $14 per resident per day on food, 13% below the sector median of $16. Spending on dietitians in the same quarter was $0.41 per resident per day, 46% above the sector median of $0.28.
How are meals prepared?
According to Regents Garden - Bateman, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
78% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Regents Garden - Bateman spend on resident care?
Total spending at Regents Garden - Bateman in the 2024–25 financial year was $404.57 per resident per day, and care and nursing made up 70.6% of it. Care and nursing spending of $285.52 was 8% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($42.84), accommodation and maintenance ($26.23), and cleaning and laundry ($17.31) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($164.21) and registered nurses ($61.65).
