Elderberry Expert Rating and Opinion
The Elderberry Index for Raelene Boyle Retirement Village is 3.6 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 226 minutes against a 219-minute daily care target; RN time is 47 against 44.
Food enjoyment improved in the latest survey
64% positive in 2025, compared with 54% in 2024: 10 percentage points higher.
Staff communication is a relative strength
92% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Worth a closer look
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Support for independence is below the survey average
79% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Getting needed care is below the survey average
86% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Raelene Boyle Retirement Village provide?
In January to March 2026, Raelene Boyle Retirement Village reported 226 minutes of care per resident per day, 7 minutes above its target of 219 minutes. Registered nurses provided 47 of those minutes, 3 minutes above the registered-nurse target of 44.
In each of the last four quarters, Raelene Boyle Retirement Village met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 226 to 236 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 178 minutes, followed by registered nurses (47 minutes). Raelene Boyle Retirement Village also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Raelene Boyle Retirement Village?
In the 2025 Residents’ Experience Survey, 92% of residents surveyed at Raelene Boyle Retirement Village answered “always” or “most of the time” when asked whether staff explain things to them, above the 81.8% average across other homes by 10.2 percentage points. When residents were asked whether staff treat them with respect (100% against 95.9%) and whether the home is well run (93% against 89.3%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 79% answered “always” or “most of the time”, against an average of 88.6%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. When residents were asked whether they are encouraged to do as much as possible for themselves, 43% answered “always”, 36% “most of the time” and 21% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Raelene Boyle Retirement Village were asked whether they feel safe, 50% answered “always” and 50% “most of the time”. When asked whether they get the care they need, 57% answered “always” and 29% “most of the time”.
What is the food like at Raelene Boyle Retirement Village?
In the 2025 Residents’ Experience Survey, 64% of residents surveyed at Raelene Boyle Retirement Village said they like the food “always” or “most of the time”, 6.3 percentage points below the average of 70.3% across other homes. The share rose from 54% in 2024. Another 29% answered “some of the time” and 7% “never”.
In January to March 2026, Raelene Boyle Retirement Village spent $16 per resident per day on food, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.34 per resident per day, 21% above the sector median of $0.28.
How are meals prepared?
According to Raelene Boyle Retirement Village, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
64% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
