Elderberry Expert Rating and Opinion
The Elderberry Index for Prunus Lodge is 4.04 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 251 minutes against a 209-minute daily care target; RN time is 61 against 43.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Food enjoyment fell in the latest survey
75% positive in 2025, compared with 93% in 2024: 18 percentage points lower.
Fewer residents feel they have a say in daily life
75% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.21% | 1354 |
How much care and nursing does Prunus Lodge provide?
Prunus Lodge reported 251 minutes of care per resident per day in January to March 2026, 42 minutes above its target of 209 minutes. Registered nurses provided 61 of those minutes, 18 minutes above the registered-nurse target of 43.
In each of the last four quarters, Prunus Lodge met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 228 to 251.
Who provides that care?
Personal care workers provided 190 of the 251 minutes (75.7%), followed by registered nurses (61 minutes, 24.3%). Prunus Lodge also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Prunus Lodge spend on resident care?
In the 2024–25 financial year, Prunus Lodge spent $339.51 per resident per day on care and nursing, 28% above the sector median of $264.85. Total spending was $535.92 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($81.47), accommodation and maintenance ($46.45), and cleaning and laundry ($30.21) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($172.37) and registered nurses ($117.88).
What do residents say about Prunus Lodge?
Asked in the 2025 Residents’ Experience Survey whether they have a say in their daily activities, 75% of residents surveyed at Prunus Lodge answered “always” or “most of the time”, 18.2 percentage points below the average of 93.2% across other homes. When residents were asked whether staff know what they are doing (83% against 89.5%) and whether they get the care they need (91% against 94.5%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether staff treat them with respect: 100% answered “always” or “most of the time”, against an average of 95.9%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how residents have a say in daily activities. Of residents asked whether they have a say in their daily activities, 42% answered “always”, 33% “most of the time”, 17% “some of the time” and 8% “never”.
Do residents feel safe?
When residents surveyed at Prunus Lodge were asked whether they feel safe, 75% answered “always” and 25% “most of the time”.
What is the food like at Prunus Lodge?
In the 2025 Residents’ Experience Survey, 75% of residents surveyed at Prunus Lodge said they like the food “always” or “most of the time”, 4.7 percentage points above the average of 70.3% across other homes. The share fell from 93% in 2024. Another 25% answered “some of the time”, and none answered “never”.
In January to March 2026, Prunus Lodge spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, spending on dietitians was $3.26 per resident per day, 1064% above the sector median of $0.28.
How are meals prepared?
Prunus Lodge reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
75% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
