Elderberry Expert Rating and Opinion
The Elderberry Index for Proserpine Nursing Home is 3.6 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Following up concerns is above the survey average
100% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Staff communication is a relative strength
90% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Kind and caring staff is above the survey average
100% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$13 a day vs a $16 sector median; 53% enjoy meals vs 70.3% across other homes.
Reported care time falls short of a staffing target
Total care: 230 vs 215 minutes; registered nurses: 40 vs 43 minutes per resident per day.
Food enjoyment fell in the latest survey
53% positive in 2025, compared with 74% in 2024: 21 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.18% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does Proserpine Nursing Home provide?
In January to March 2026, Proserpine Nursing Home reported 230 minutes of care per resident per day, 15 minutes above its target of 215 minutes. Registered nurses provided 40 of those minutes, 3 minutes below the registered-nurse target of 43.
In one of the last four quarters, Proserpine Nursing Home met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 220 to 254 across those four quarters.
Who provides that care?
Of the 230 minutes, personal care workers provided 163 (70.9%), followed by registered nurses (40 minutes, 17.4%) and enrolled nurses (27 minutes, 11.7%). In the same quarter, Proserpine Nursing Home also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Proserpine Nursing Home?
When residents surveyed at Proserpine Nursing Home for the 2025 Residents’ Experience Survey were asked whether the home is well run, 73% answered “always” or “most of the time”, 16.3 percentage points below the average of 89.3% across other homes. Answers were also below the average for other homes when residents were asked whether they have a say in their daily activities (84% against 93.2%) and whether they feel safe (89% against 96.5%).
The largest gap above other homes was when residents were asked whether staff follow up when they raise things: 100% answered “always” or “most of the time”, against an average of 85.2%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about who runs the home day to day and how changes are communicated. When residents were asked whether the home is well run, 47% answered “always”, 26% “most of the time”, 16% “some of the time” and 11% “never”.
Do residents get the care they need?
Asked whether they get the care they need, 63% of residents surveyed at Proserpine Nursing Home answered “always” and 26% “most of the time”.
What is the food like at Proserpine Nursing Home?
When residents surveyed at Proserpine Nursing Home for the 2025 Residents’ Experience Survey were asked whether they like the food, 53% answered “always” or “most of the time”, 17.3 percentage points below the average of 70.3% across other homes. The share fell from 74% in 2024. Another 16% answered “some of the time” and 32% “never”.
In January to March 2026, Proserpine Nursing Home spent $13 per resident per day on food, 19% below the sector median of $16. In the same quarter, spending on dietitians was $0.41 per resident per day, 46% above the sector median of $0.28.
How are meals prepared?
Proserpine Nursing Home reports that breakfast, lunch and dinner are all prepared by the cook-chill method. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
53% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Proserpine Nursing Home spend on resident care?
Total spending at Proserpine Nursing Home in the 2024–25 financial year was $433.81 per resident per day, and care and nursing made up 61.3% of it. Care and nursing spending of $265.92 was in line with the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($44.36), accommodation and maintenance ($41.12), and cleaning and laundry ($32.84) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($161.03) and registered nurses ($59.63).
