Elderberry Expert Rating and Opinion
The Elderberry Index for Peninsula Aged Care Service is 3.74 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Food enjoyment improved in the latest survey
61% positive in 2025, compared with 38% in 2024: 23 percentage points higher.
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Worth a closer look
Respectful treatment is below the survey average
69% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
Following up concerns is below the survey average
62% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Fewer residents say staff explain things consistently
62% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.88% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Peninsula Aged Care Service?
When residents surveyed at Peninsula Aged Care Service for the 2025 Residents’ Experience Survey were asked whether staff treat them with respect, 69% answered “always” or “most of the time”, 26.9 percentage points below the average of 95.9% across other homes. When residents were asked whether staff follow up when they raise things (62% against 85.2%) and whether staff explain things to them (62% against 81.8%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether they are encouraged to do as much as possible for themselves: 100% answered “always” or “most of the time”, against an average of 88.6%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff are expected to treat residents. When residents were asked whether staff treat them with respect, 46% answered “always”, 23% “most of the time”, 23% “some of the time” and 8% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Peninsula Aged Care Service were asked whether they feel safe, 38% answered “always” and 54% “most of the time”. When asked whether they get the care they need, 46% answered “always” and 54% “most of the time”.
How much care and nursing does Peninsula Aged Care Service provide?
In January to March 2026, Peninsula Aged Care Service reported 201 minutes of care per resident per day, 12 minutes above its target of 189 minutes. Of those minutes, 43 came from registered nurses, 4 minutes above the registered-nurse target of 39.
In one of the last four quarters, Peninsula Aged Care Service met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 168 to 201.
Who provides that care?
Of the 201 minutes, personal care workers provided 151 (75.1%), followed by registered nurses (43 minutes, 21.4%) and enrolled nurses (7 minutes, 3.5%). In the same quarter, Peninsula Aged Care Service also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Peninsula Aged Care Service spend on resident care?
In the 2024–25 financial year, Peninsula Aged Care Service spent $196.46 per resident per day on care and nursing, 26% below the sector median of $264.85. Spending across all categories was $333.50 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($55.26), cleaning and laundry ($25.88), and accommodation and maintenance ($17.22) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($103.97) and registered nurses ($44.52).
What is the food like at Peninsula Aged Care Service?
In the 2025 Residents’ Experience Survey, 61% of residents surveyed at Peninsula Aged Care Service said they like the food “always” or “most of the time”, 9.3 percentage points below the average of 70.3% across other homes. The share rose from 38% in 2024. Another 38% answered “some of the time”, and none answered “never”.
In January to March 2026, Peninsula Aged Care Service spent $17 per resident per day on food, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.08 per resident per day, 71% below the sector median of $0.28.
How are meals prepared?
Peninsula Aged Care Service reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
61% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
