Elderberry Expert Rating and Opinion
The Elderberry Index for Parkview Aged Care is 4.04 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 236 minutes against a 211-minute daily care target; RN time is 43 against 43.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Enjoying the food is above the survey average
72% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Worth a closer look
Food enjoyment fell in the latest survey
72% positive in 2026, compared with 93% in 2025: 21 percentage points lower.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Confidence in staff skills is below the survey average
79% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.10% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does Parkview Aged Care provide?
Parkview Aged Care reported 236 minutes of care per resident per day in January to March 2026, 25 minutes above its target of 211 minutes. Of those minutes, 43 came from registered nurses, matching the registered-nurse target of 43.
In each of the last four quarters, Parkview Aged Care met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 236 to 243.
Who provides that care?
Personal care workers provided 145 minutes per resident per day, followed by enrolled nurses (47 minutes) and registered nurses (43 minutes). In the same quarter, Parkview Aged Care also reported spending on physiotherapists, podiatrists, speech pathologists, and lifestyle and recreation workers.
How does Parkview Aged Care spend on resident care?
Spending on care and nursing at Parkview Aged Care in the 2024–25 financial year was $310.43 per resident per day, 17% above the sector median of $264.85. Total spending was $494.29 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($58.15), accommodation and maintenance ($47.13), and cleaning and laundry ($31.66) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($137.29) and registered nurses ($77.41).
What do residents say about Parkview Aged Care?
Asked in the 2026 Residents’ Experience Survey whether staff know what they are doing, 79% of residents surveyed at Parkview Aged Care answered “always” or “most of the time”, below the 89.1% average across other homes by 10.1 percentage points. When residents were asked whether they get the care they need (85% against 94.4%) and whether staff treat them with respect (86% against 95.4%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether they feel safe: 100% answered “always” or “most of the time”, against an average of 96.2%.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. Of residents asked whether staff know what they are doing, 29% answered “always”, 50% “most of the time” and 21% “some of the time”; none answered “never”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Parkview Aged Care was 93% when asked whether they have a say in their daily activities and 86% when asked whether they are encouraged to do as much as possible for themselves.
What is the food like at Parkview Aged Care?
When residents surveyed at Parkview Aged Care for the 2026 Residents’ Experience Survey were asked whether they like the food, 72% answered “always” or “most of the time”, 4.7 percentage points above the average of 67.3% across other homes. The share fell from 93% in 2025. Another 21% answered “some of the time” and 7% “never”.
In January to March 2026, Parkview Aged Care spent $17 per resident per day on food, 6% above the sector median of $16. In the same quarter, Parkview Aged Care reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
Parkview Aged Care reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
72% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
