Elderberry Expert Rating and Opinion
The Elderberry Index for Parklands Aged Care Facility & Retirement Village is 3.85 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 218 minutes against a 214-minute daily care target; RN time is 48 against 44.
Food enjoyment improved in the latest survey
86% positive in 2026, compared with 64% in 2025: 22 percentage points higher.
Worth a closer look
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Fewer residents consistently feel safe
93% answered “Always” or “Most of the time”, compared with 96.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.24% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.20% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Parklands Aged Care Facility & Retirement Village?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Parklands Aged Care Facility & Retirement Village answered “always” or “most of the time” when asked whether staff follow up when they raise things, 15.8 percentage points above the average of 84.2% across other homes. Answers were also above the average for other homes when residents were asked whether staff explain things to them (93% against 80.2%) and whether the home is well run (100% against 88.1%).
The largest gap below other homes was when residents were asked whether they feel safe: 93% answered “always” or “most of the time”, against an average of 96.3%.
What should you ask about on a visit?
A visit is a chance to ask about what the home does when a resident says they feel unsafe. When residents were asked whether they feel safe, 86% answered “always”, 7% “most of the time” and 7% “some of the time”; none answered “never”.
Do residents get the care they need?
Asked whether they get the care they need, 71% of residents surveyed at Parklands Aged Care Facility & Retirement Village answered “always” and 21% “most of the time”.
What is the food like at Parklands Aged Care Facility & Retirement Village?
In the 2026 Residents’ Experience Survey, 86% of residents surveyed at Parklands Aged Care Facility & Retirement Village said they like the food “always” or “most of the time”, 18.7 percentage points above the average of 67.3% across other homes. The share rose from 64% in 2025. Another 14% answered “some of the time”, and none answered “never”.
In January to March 2026, Parklands Aged Care Facility & Retirement Village spent $17 per resident per day on food, 6% above the sector median of $16. In the same quarter, Parklands Aged Care Facility & Retirement Village reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
According to Parklands Aged Care Facility & Retirement Village, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
86% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Parklands Aged Care Facility & Retirement Village provide?
In January to March 2026, Parklands Aged Care Facility & Retirement Village reported 218 minutes of care per resident per day, 4 minutes above its target of 214 minutes. Registered nurses provided 48 of those minutes, 4 minutes above the registered-nurse target of 44.
In each of the last four quarters, Parklands Aged Care Facility & Retirement Village met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 218 to 266.
Who provides that care?
Per resident per day, personal care workers provided 163 minutes, followed by registered nurses (48 minutes) and enrolled nurses (8 minutes). In the same quarter, Parklands Aged Care Facility & Retirement Village also reported spending on physiotherapists, podiatrists, speech pathologists, and lifestyle and recreation workers.
How does Parklands Aged Care Facility & Retirement Village spend on resident care?
Total spending at Parklands Aged Care Facility & Retirement Village in the 2024–25 financial year was $377.11 per resident per day, and care and nursing made up 68.2% of it. Care and nursing spending of $257.11 was 3% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included cleaning and laundry ($29.25), accommodation and maintenance ($29.05) and administration ($22.83) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($146.91) and registered nurses ($50.44).
