Elderberry Expert Rating and Opinion
The Elderberry Index for Ozcare Ozanam Villa - Burleigh is 3.71 out of 5, against a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Residents report stronger support for independence
96% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 216 vs 218 minutes; registered nurses: 46 vs 44 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Getting needed care is below the survey average
82% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What is the food like at Ozcare Ozanam Villa - Burleigh?
In the 2025 Residents’ Experience Survey, 65% of residents surveyed at Ozcare Ozanam Villa - Burleigh said they like the food “always” or “most of the time”, 5.3 percentage points below the average of 70.3% across other homes. The share fell from 67% in 2024. Another 32% answered “some of the time” and 4% “never”.
Food spending at Ozcare Ozanam Villa - Burleigh in January to March 2026 was $22 per resident per day, 38% above the sector median of $16. Spending on dietitians in the same quarter was $0.49 per resident per day, 75% above the sector median of $0.28.
How are meals prepared?
According to Ozcare Ozanam Villa - Burleigh, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
65% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Ozcare Ozanam Villa - Burleigh?
In the 2025 Residents’ Experience Survey, 82% of residents surveyed at Ozcare Ozanam Villa - Burleigh answered “always” or “most of the time” when asked whether they get the care they need, below the 94.5% average across other homes by 12.5 percentage points. Answers were also below the average for other homes when residents were asked whether the home is well run (78% against 89.3%) and whether staff follow up when they raise things (75% against 85.2%).
The largest gap above other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 96% answered “always” or “most of the time”, against an average of 88.6%.
What should you ask about on a visit?
A visit is a chance to ask about how care plans are reviewed and changed. When residents were asked whether they get the care they need, 64% answered “always”, 18% “most of the time”, 14% “some of the time” and 4% “never”.
Do residents feel safe?
Asked whether they feel safe, 86% of residents surveyed at Ozcare Ozanam Villa - Burleigh answered “always” and 7% “most of the time”.
How much care and nursing does Ozcare Ozanam Villa - Burleigh provide?
In January to March 2026, Ozcare Ozanam Villa - Burleigh reported 216 minutes of care per resident per day, 2 minutes below its target of 218 minutes. Registered nurses provided 46 of those minutes, 2 minutes above the registered-nurse target of 44.
In one of the last four quarters, Ozcare Ozanam Villa - Burleigh met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 214 to 220 across those four quarters.
Who provides that care?
Personal care workers provided 169 of the 216 minutes (78.2%), followed by registered nurses (46 minutes, 21.3%) and enrolled nurses (1 minute, 0.5%). Ozcare Ozanam Villa - Burleigh also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Ozcare Ozanam Villa - Burleigh spend on resident care?
In the 2024–25 financial year, Ozcare Ozanam Villa - Burleigh spent $373.67 per resident per day, and care and nursing made up 68.7% of it. Care and nursing spending of $256.61 was 3% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($35.82), cleaning and laundry ($31), and accommodation and maintenance ($19.47) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($154.84) and registered nurses ($67.04).
