Elderberry Expert Rating and Opinion
The Elderberry Index for Mountainview Nursing Home is 3.78 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 215 minutes against a 214-minute daily care target; RN time is 45 against 43.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Enjoying the food is below the survey average
43% answered “Always” or “Most of the time”, compared with 67.4% across other homes.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Following up concerns is below the survey average
72% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.36% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What is the food like at Mountainview Nursing Home?
When residents surveyed at Mountainview Nursing Home for the 2026 Residents’ Experience Survey were asked whether they like the food, 43% answered “always” or “most of the time”, 24.4 percentage points below the average of 67.4% across other homes. The share rose from 34% in 2025. Another 57% answered “some of the time”, and none answered “never”.
Food spending at Mountainview Nursing Home in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.59 per resident per day, 111% above the sector median of $0.28.
How are meals prepared?
According to Mountainview Nursing Home, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
43% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Mountainview Nursing Home?
When residents surveyed at Mountainview Nursing Home for the 2026 Residents’ Experience Survey were asked whether staff follow up when they raise things, 72% answered “always” or “most of the time”, below the 84.2% average across other homes by 12.2 percentage points. Answers were also below the average for other homes when residents were asked whether the home is well run (79% against 88.1%) and whether they feel safe (93% against 96.3%).
The widest gap above other homes came when residents were asked whether staff know what they are doing: 100% answered “always” or “most of the time”, against an average of 89.1%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. When residents were asked whether staff follow up when they raise things, 36% answered “always”, 36% “most of the time” and 29% “some of the time”; none answered “never”.
Do residents get the care they need?
Asked whether they get the care they need, 71% of residents surveyed at Mountainview Nursing Home answered “always” and 21% “most of the time”.
How does Mountainview Nursing Home spend on resident care?
In the 2024–25 financial year, Mountainview Nursing Home spent $411.60 per resident per day, and care and nursing made up 59.3% of it. Care and nursing spending of $243.94 was 8% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($65.62), cleaning and laundry ($33.26), and accommodation and maintenance ($16) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($148.23) and registered nurses ($48.71).
How much care and nursing does Mountainview Nursing Home provide?
Mountainview Nursing Home reported 215 minutes of care per resident per day in January to March 2026, 1 minute above its target of 214 minutes. Of those minutes, 45 came from registered nurses, 2 minutes above the registered-nurse target of 43.
Mountainview Nursing Home met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 210 to 215 across those four quarters.
Who provides that care?
Personal care workers provided 170 of the 215 minutes (79.1%), followed by registered nurses (45 minutes, 20.9%). In the same quarter, Mountainview Nursing Home also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
