Elderberry Expert Rating and Opinion
The Elderberry Index for Mordialloc Grove Care Community is 3.08 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Getting needed care is above the survey average
100% answered “Always” or “Most of the time”, compared with 94.4% across other homes.
Respectful treatment is above the survey average
100% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
Following up concerns is above the survey average
88% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$12 a day vs a $16 sector median; 41% enjoy meals vs 67.4% across other homes.
Reported care time falls short of a staffing target
Total care: 202 vs 219 minutes; registered nurses: 40 vs 44 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.36% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Mordialloc Grove Care Community provide?
In January to March 2026, Mordialloc Grove Care Community reported 202 minutes of care per resident per day, 17 minutes below its target of 219 minutes. Of those minutes, 40 came from registered nurses, 4 minutes below the registered-nurse target of 44.
Mordialloc Grove Care Community met both its total and registered-nurse targets in none of the last four quarters. Minutes of care per resident per day ranged from 202 to 212 across those four quarters.
Who provides that care?
Personal care workers provided 153 minutes per resident per day, followed by registered nurses (40 minutes) and enrolled nurses (10 minutes). In the same quarter, Mordialloc Grove Care Community also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Mordialloc Grove Care Community?
In the 2026 Residents’ Experience Survey, 41% of residents surveyed at Mordialloc Grove Care Community said they like the food “always” or “most of the time”, 26.4 percentage points below the average of 67.4% across other homes. The share rose from 39% in 2025. Another 47% answered “some of the time” and 12% “never”.
Food spending at Mordialloc Grove Care Community in January to March 2026 was $12 per resident per day, 25% below the sector median of $16. In the same quarter, spending on dietitians was $0.40 per resident per day, 43% above the sector median of $0.28.
How are meals prepared?
According to Mordialloc Grove Care Community, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
41% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Mordialloc Grove Care Community?
In the 2026 Residents’ Experience Survey, 77% of residents surveyed at Mordialloc Grove Care Community answered “always” or “most of the time” when asked whether the home is well run, 11.1 percentage points below the average of 88.1% across other homes. Answers were also below the average for other homes when residents were asked whether staff know what they are doing (82% against 89.1%) and whether they are encouraged to do as much as possible for themselves (83% against 87.2%).
The largest gap above other homes was when residents were asked whether they get the care they need: 100% answered “always” or “most of the time”, against an average of 94.4%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about who runs the home day to day and how changes are communicated. When residents were asked whether the home is well run, 24% answered “always”, 53% “most of the time” and 24% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Mordialloc Grove Care Community were asked whether they feel safe, 71% answered “always” and 24% “most of the time”.
