Elderberry Expert Rating and Opinion
The Elderberry Index for Mercy Community Services - Emmaus is 3.56 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Enjoying the food is above the survey average
86% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Residents report stronger support for independence
93% answered “Always” or “Most of the time”, compared with 87.1% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 213 vs 216 minutes; registered nurses: 40 vs 44 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What is the food like at Mercy Community Services - Emmaus?
In the 2026 Residents’ Experience Survey, 86% of residents surveyed at Mercy Community Services - Emmaus said they like the food “always” or “most of the time”, 18.7 percentage points above the average of 67.3% across other homes. The share rose from 81% in 2025. Another 15% answered “some of the time”, and none answered “never”.
Food spending at Mercy Community Services - Emmaus in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.17 per resident per day, 39% below the sector median of $0.28.
How are meals prepared?
Mercy Community Services - Emmaus reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
86% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Mercy Community Services - Emmaus provide?
Mercy Community Services - Emmaus reported 213 minutes of care per resident per day in January to March 2026, 3 minutes below its target of 216 minutes. Registered nurses provided 40 of those minutes, 4 minutes below the registered-nurse target of 44.
In none of the last four quarters did Mercy Community Services - Emmaus meet both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 213 to 222.
Who provides that care?
Per resident per day, personal care workers provided 158 minutes, followed by registered nurses (40 minutes) and enrolled nurses (14 minutes). Mercy Community Services - Emmaus also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Mercy Community Services - Emmaus spend on resident care?
Spending on care and nursing at Mercy Community Services - Emmaus in the 2024–25 financial year was $232.60 per resident per day, 12% below the sector median of $264.85. Total spending was $454.68 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($115.46), accommodation and maintenance ($35.43), and cleaning and laundry ($29.21) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($139.77) and registered nurses ($45.48).
What do residents say about Mercy Community Services - Emmaus?
In the 2026 Residents’ Experience Survey, 93% of residents surveyed at Mercy Community Services - Emmaus answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, 5.9 percentage points above the average of 87.1% across other homes. When residents were asked whether they feel safe (100% against 96.2%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether they have a say in their daily activities: 88% answered “always” or “most of the time”, against an average of 92.7%.
What should you ask about on a visit?
On a visit, you can ask about how residents have a say in daily activities. Of residents asked whether they have a say in their daily activities, 51% answered “always”, 37% “most of the time”, 7% “some of the time” and 5% “never”.
Do residents get the care they need?
When residents surveyed at Mercy Community Services - Emmaus were asked whether they get the care they need, 54% answered “always” and 41% “most of the time”.
