Elderberry Expert Rating and Opinion
The Elderberry Index for McCracken Views Residential Care is 4.19 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 227 minutes against a 203-minute daily care target; RN time is 45 against 42.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Fewer residents say staff explain things consistently
61% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Fewer residents feel they have a say in daily life
77% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.21% | 1354 |
How much care and nursing does McCracken Views Residential Care provide?
In January to March 2026, McCracken Views Residential Care reported 227 minutes of care per resident per day, 24 minutes above its target of 203 minutes. Registered nurses provided 45 of those minutes, 3 minutes above the registered-nurse target of 42.
McCracken Views Residential Care met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 221 to 227.
Who provides that care?
Personal care workers provided 139 of the 227 minutes (61.2%), followed by registered nurses (45 minutes, 19.8%) and enrolled nurses (43 minutes, 18.9%). McCracken Views Residential Care also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about McCracken Views Residential Care?
Asked in the 2025 Residents’ Experience Survey whether staff explain things to them, 61% of residents surveyed at McCracken Views Residential Care answered “always” or “most of the time”, below the 81.8% average across other homes by 20.8 percentage points. When residents were asked whether they have a say in their daily activities (77% against 93.2%) and whether the home is well run (84% against 89.3%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether staff know what they are doing: 100% answered “always” or “most of the time”, against an average of 89.5%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 38% answered “always”, 23% “most of the time” and 38% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at McCracken Views Residential Care were asked whether they feel safe, 85% answered “always” and 8% “most of the time”. When asked whether they get the care they need, 54% answered “always” and 38% “most of the time”.
How does McCracken Views Residential Care spend on resident care?
Spending on care and nursing at McCracken Views Residential Care in the 2024–25 financial year was $322.46 per resident per day, 22% above the sector median of $264.85. Total spending was $509.10 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($53.91), accommodation and maintenance ($45.30), and cleaning and laundry ($28.20) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($138.46) and registered nurses ($72.14).
What is the food like at McCracken Views Residential Care?
In the 2025 Residents’ Experience Survey, 77% of residents surveyed at McCracken Views Residential Care said they like the food “always” or “most of the time”, 6.7 percentage points above the average of 70.3% across other homes. The share rose from 61% in 2024. Another 23% answered “some of the time”, and none answered “never”.
In January to March 2026, McCracken Views Residential Care spent $17 per resident per day on food, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.73 per resident per day, 161% above the sector median of $0.28.
How are meals prepared?
McCracken Views Residential Care reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
77% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
