Elderberry Expert Rating and Opinion
The Elderberry Index for Mandurah Community Aged Care is 3.56 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$13 a day vs a $16 sector median; 59% enjoy meals vs 70.3% across other homes.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Mandurah Community Aged Care?
Asked in the 2025 Residents’ Experience Survey whether staff know what they are doing, 76% of residents surveyed at Mandurah Community Aged Care answered “always” or “most of the time”, 13.5 percentage points below the average of 89.5% across other homes. Answers were also below the average for other homes when residents were asked whether staff follow up when they raise things (76% against 85.2%) and whether staff treat them with respect (88% against 95.9%).
The largest gap above other homes was when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about the training staff receive. Of residents asked whether staff know what they are doing, 41% answered “always”, 35% “most of the time” and 24% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Mandurah Community Aged Care were asked whether they feel safe, 88% answered “always” and 12% “most of the time”. When asked whether they get the care they need, 53% answered “always” and 35% “most of the time”.
What is the food like at Mandurah Community Aged Care?
In the 2025 Residents’ Experience Survey, 59% of residents surveyed at Mandurah Community Aged Care said they like the food “always” or “most of the time”, 11.3 percentage points below the average of 70.3% across other homes. Another 35% answered “some of the time” and 6% “never”.
Food spending at Mandurah Community Aged Care in January to March 2026 was $13 per resident per day, 19% below the sector median of $16. In the same quarter, Mandurah Community Aged Care reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
Mandurah Community Aged Care reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
59% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Mandurah Community Aged Care provide?
Mandurah Community Aged Care reported 207 minutes of care per resident per day in January to March 2026, 4 minutes above its target of 203 minutes. Of those minutes, 35 came from registered nurses, 7 minutes below the registered-nurse target of 42.
Who provides that care?
Personal care workers provided 150 minutes per resident per day, followed by registered nurses (35 minutes) and enrolled nurses (21 minutes). In the same quarter, Mandurah Community Aged Care also reported spending on physiotherapists, podiatrists, speech pathologists, and lifestyle and recreation workers.
