Elderberry Expert Rating and Opinion
The Elderberry Index for Magill Manor is 3.45 out of 5, compared with a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents show greater confidence in staff skills
95% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.2% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 231 vs 212 minutes; registered nurses: 41 vs 43 minutes per resident per day.
Food enjoyment fell in the latest survey
53% positive in 2026, compared with 63% in 2025: 10 percentage points lower.
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.17% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.72% | 1080 |
How much care and nursing does Magill Manor provide?
Magill Manor reported 231 minutes of care per resident per day in January to March 2026, 19 minutes above its target of 212 minutes. Registered nurses provided 41 of those minutes, 2 minutes below the registered-nurse target of 43.
In three of the last four quarters, Magill Manor met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 217 to 235.
Who provides that care?
Of the 231 minutes, personal care workers provided 158 (68.4%), followed by registered nurses (41 minutes, 17.7%) and enrolled nurses (32 minutes, 13.9%). In the same quarter, Magill Manor also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Magill Manor?
When residents surveyed at Magill Manor for the 2026 Residents’ Experience Survey were asked whether they are encouraged to do as much as possible for themselves, 73% answered “always” or “most of the time”, 14.2 percentage points below the average of 87.2% across other homes. Answers were also below the average for other homes when residents were asked whether they have a say in their daily activities (79% against 92.7%) and whether staff explain things to them (74% against 80.3%).
The largest gap above other homes was when residents were asked whether staff know what they are doing: 95% answered “always” or “most of the time”, against an average of 89.1%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff support residents to do things for themselves. When residents were asked whether they are encouraged to do as much as possible for themselves, 47% answered “always”, 26% “most of the time”, 16% “some of the time” and 11% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Magill Manor were asked whether they feel safe, 53% answered “always” and 47% “most of the time”. When asked whether they get the care they need, 37% answered “always” and 58% “most of the time”.
What is the food like at Magill Manor?
In the 2026 Residents’ Experience Survey, 53% of residents surveyed at Magill Manor said they like the food “always” or “most of the time”, 14.4 percentage points below the average of 67.4% across other homes. The share fell from 63% in 2025. Another 42% answered “some of the time” and 5% “never”.
Food spending at Magill Manor in January to March 2026 was $21 per resident per day, 31% above the sector median of $16. In the same quarter, spending on dietitians was $0.74 per resident per day, 164% above the sector median of $0.28.
How are meals prepared?
Magill Manor reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
53% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Magill Manor spend on resident care?
Total spending at Magill Manor in the 2024–25 financial year was $402.05 per resident per day, and care and nursing made up 64.0% of it. Care and nursing spending of $257.12 was 3% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($43.71), administration ($40.71), and cleaning and laundry ($21.84) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($131.78) and registered nurses ($53.54).
