Elderberry Expert Rating and Opinion
The Elderberry Index for Lake Haven Court Aged Care Facility is 4.37 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 217 minutes against a 199-minute daily care target; RN time is 48 against 41.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Enjoying the food is below the survey average
61% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Fewer residents consistently feel safe
92% answered “Always” or “Most of the time”, compared with 96.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does Lake Haven Court Aged Care Facility provide?
Lake Haven Court Aged Care Facility reported 217 minutes of care per resident per day in January to March 2026, 18 minutes above its target of 199 minutes. Of those minutes, 48 came from registered nurses, 7 minutes above the registered-nurse target of 41.
In each of the last four quarters, Lake Haven Court Aged Care Facility met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 203 to 217.
Who provides that care?
Personal care workers provided 165 of the 217 minutes (76.0%), followed by registered nurses (48 minutes, 22.1%) and enrolled nurses (4 minutes, 1.8%). In the same quarter, Lake Haven Court Aged Care Facility also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Lake Haven Court Aged Care Facility?
In the 2026 Residents’ Experience Survey, 61% of residents surveyed at Lake Haven Court Aged Care Facility said they like the food “always” or “most of the time”, 6.3 percentage points below the average of 67.3% across other homes. The share rose from 58% in 2025. Another 31% answered “some of the time” and 8% “never”.
In January to March 2026, Lake Haven Court Aged Care Facility spent $25 per resident per day on food, 56% above the sector median of $16. Spending on dietitians in the same quarter was $0.40 per resident per day, 43% above the sector median of $0.28.
How are meals prepared?
According to Lake Haven Court Aged Care Facility, breakfast, lunch and dinner are all prepared by the cook-chill method. Of all meals, 31% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
61% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Lake Haven Court Aged Care Facility?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Lake Haven Court Aged Care Facility answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, above the 87.1% average across other homes by 12.9 percentage points. When residents were asked whether the home is well run (100% against 88.1%) and whether staff know what they are doing (100% against 89.1%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether they feel safe: 92% answered “always” or “most of the time”, against an average of 96.3%.
What should you ask about on a visit?
On a visit, you can ask about what the home does when a resident says they feel unsafe. When residents were asked whether they feel safe, 92% answered “always” and 8% “some of the time”; none answered “most of the time” or “never”.
Do residents get the care they need?
Asked whether they get the care they need, 92% of residents surveyed at Lake Haven Court Aged Care Facility answered “always” and 8% “most of the time”.
How does Lake Haven Court Aged Care Facility spend on resident care?
In the 2024–25 financial year, Lake Haven Court Aged Care Facility spent $400.28 per resident per day, and care and nursing made up 61.3% of it. Care and nursing spending of $245.44 was 7% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($46.26), accommodation and maintenance ($37.07), and cleaning and laundry ($28.12) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($117.47) and registered nurses ($71.71).
