Elderberry Expert Rating and Opinion
The residents’ experience rating for Koorooman House Nursing Home is 3 out of 5, against a national average of 3.62. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Enjoying the food is above the survey average
91% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
How well the home is run is above the survey average
100% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Getting needed care is above the survey average
100% answered “Always” or “Most of the time”, compared with 94.4% across other homes.
Worth a closer look
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Fewer residents say staff explain things consistently
75% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Kind and caring staff is below the survey average
91% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2455 |
| Quality measures | 3.07 | 2457 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What is the food like at Koorooman House Nursing Home?
When residents surveyed at Koorooman House Nursing Home for the 2026 Residents’ Experience Survey were asked whether they like the food, 91% answered “always” or “most of the time”, 23.7 percentage points above the average of 67.3% across other homes. Another 8% answered “some of the time”, and none answered “never”.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
91% of surveyed residents
Sources and Explanation
How does Koorooman House Nursing Home spend on resident care?
In the 2024–25 financial year, Koorooman House Nursing Home spent $443.65 per resident per day on care and nursing, 68% above the sector median of $264.85. Total spending was $767.08 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
The rest went to accommodation and maintenance ($148.87), administration ($94.46), cleaning and laundry ($53.06), and food and catering ($27.05) per resident per day. Within care and nursing, the largest amounts per resident per day went to registered nurses ($191.78) and enrolled nurses ($168.66). Food and catering spending was 37% below its sector median of $42.71.
What do residents say about Koorooman House Nursing Home?
When residents surveyed at Koorooman House Nursing Home for the 2026 Residents’ Experience Survey were asked whether staff explain things to them, 75% answered “always” or “most of the time”, below the 80.3% average across other homes by 5.3 percentage points. Answers were also below the average for other homes when residents were asked whether staff are kind and caring (91% against 95.4%) and whether they feel safe (92% against 96.3%).
The largest gap above other homes was when residents were asked whether the home is well run: 100% answered “always” or “most of the time”, against an average of 88.1%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 42% answered “always”, 33% “most of the time” and 25% “some of the time”; none answered “never”.
Do residents get the care they need?
When residents surveyed at Koorooman House Nursing Home were asked whether they get the care they need, 67% answered “always” and 33% “most of the time”.
How much care and nursing does Koorooman House Nursing Home provide?
Koorooman House Nursing Home reported 248 minutes of care per resident per day in January to March 2026.
Who provides that care?
Of the 248 minutes, registered nurses provided 158 (63.7%), followed by enrolled nurses (78 minutes, 31.5%) and personal care workers (12 minutes, 4.8%).
