Elderberry Expert Rating and Opinion
The Elderberry Index for Koh-I-Noor Contemporary Care is 4.04 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 247 minutes against a 214-minute daily care target; RN time is 47 against 43.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents show greater confidence in staff skills
100% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Worth a closer look
Enjoying the food is below the survey average
38% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Food enjoyment fell in the latest survey
38% positive in 2025, compared with 73% in 2024: 35 percentage points lower.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Koh-I-Noor Contemporary Care provide?
In January to March 2026, Koh-I-Noor Contemporary Care reported 247 minutes of care per resident per day, 33 minutes above its target of 214 minutes. Of those minutes, 47 came from registered nurses, 4 minutes above the registered-nurse target of 43.
Koh-I-Noor Contemporary Care met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 226 to 256.
Who provides that care?
Of the 247 minutes, personal care workers provided 191 (77.3%), followed by registered nurses (47 minutes, 19.0%) and enrolled nurses (9 minutes, 3.6%). Koh-I-Noor Contemporary Care also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Koh-I-Noor Contemporary Care?
When residents surveyed at Koh-I-Noor Contemporary Care for the 2025 Residents’ Experience Survey were asked whether they like the food, 38% answered “always” or “most of the time”, 32.3 percentage points below the average of 70.3% across other homes. The share fell from 73% in 2024. Another 63% answered “some of the time”, and none answered “never”.
Food spending at Koh-I-Noor Contemporary Care in January to March 2026 was $16 per resident per day, in line with the sector median of $16. In the same quarter, spending on dietitians was $0.40 per resident per day, 43% above the sector median of $0.28.
How are meals prepared?
According to Koh-I-Noor Contemporary Care, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
38% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Koh-I-Noor Contemporary Care?
Asked in the 2025 Residents’ Experience Survey whether staff know what they are doing, 100% of residents surveyed at Koh-I-Noor Contemporary Care answered “always” or “most of the time”, above the 89.5% average across other homes by 10.5 percentage points. Answers were also above the average for other homes when residents were asked whether they have a say in their daily activities (100% against 93.2%) and whether they get the care they need (101% against 94.5%).
The largest gap below other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 75% answered “always” or “most of the time”, against an average of 88.6%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. When residents were asked whether they are encouraged to do as much as possible for themselves, 31% answered “always”, 44% “most of the time” and 25% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Koh-I-Noor Contemporary Care were asked whether they feel safe, 94% answered “always” and 6% “most of the time”.
How does Koh-I-Noor Contemporary Care spend on resident care?
In the 2024–25 financial year, Koh-I-Noor Contemporary Care spent $305.89 per resident per day on care and nursing, 15% above the sector median of $264.85. Spending across all categories was $444.53 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($32.34), cleaning and laundry ($30.38) and administration ($25.63) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($182.77) and registered nurses ($63.25).
