Elderberry Expert Rating and Opinion
The Elderberry Index for Jack Lonsdale Lodge is 3.89 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 253 minutes against a 220-minute daily care target; RN time is 76 against 44.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Fewer residents say staff explain things consistently
58% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Food enjoyment fell in the latest survey
66% positive in 2025, compared with 83% in 2024: 17 percentage points lower.
Support for independence is below the survey average
66% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.61% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Jack Lonsdale Lodge provide?
In January to March 2026, Jack Lonsdale Lodge reported 253 minutes of care per resident per day, 33 minutes above its target of 220 minutes. Of those minutes, 76 came from registered nurses, 32 minutes above the registered-nurse target of 44.
In each of the last four quarters, Jack Lonsdale Lodge met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 253 to 276.
Who provides that care?
Enrolled nurses provided 161 minutes per resident per day, followed by registered nurses (76 minutes) and personal care workers (15 minutes). In the same quarter, Jack Lonsdale Lodge also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Jack Lonsdale Lodge?
Asked in the 2025 Residents’ Experience Survey whether the home is well run, 100% of residents surveyed at Jack Lonsdale Lodge answered “always” or “most of the time”, above the 89.3% average across other homes by 10.7 percentage points. Answers were also above the average for other homes when residents were asked whether staff know what they are doing (100% against 89.5%) and whether they have a say in their daily activities (100% against 93.2%).
The widest gap below other homes came when residents were asked whether staff explain things to them: 58% answered “always” or “most of the time”, against an average of 81.8%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 58% answered “most of the time” and 42% “some of the time”; none answered “always” or “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Jack Lonsdale Lodge were asked whether they feel safe, 50% answered “always” and 50% “most of the time”. When asked whether they get the care they need, 92% answered “always” and 8% “most of the time”.
What is the food like at Jack Lonsdale Lodge?
When residents surveyed at Jack Lonsdale Lodge for the 2025 Residents’ Experience Survey were asked whether they like the food, 66% answered “always” or “most of the time”, 4.3 percentage points below the average of 70.3% across other homes. The share fell from 83% in 2024. Another 25% answered “some of the time” and 8% “never”.
In January to March 2026, Jack Lonsdale Lodge spent $64 per resident per day on food, 300% above the sector median of $16. In the same quarter, spending on dietitians was $0.94 per resident per day, 236% above the sector median of $0.28.
How are meals prepared?
According to Jack Lonsdale Lodge, breakfast is cooked fresh, while lunch and dinner are prepared by the cook-chill method. All meals are prepared off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
66% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Jack Lonsdale Lodge spend on resident care?
Spending on care and nursing at Jack Lonsdale Lodge in the 2024–25 financial year was $483.67 per resident per day, 83% above the sector median of $264.85. Spending across all categories was $729.03 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($106.27), cleaning and laundry ($56.99) and administration ($45.65) per resident per day. Within care and nursing, the largest amounts per resident per day went to enrolled nurses ($224.38) and registered nurses ($134.69).
