Elderberry Expert Rating and Opinion
The Elderberry Index for HammondCare North Turramurra is 4.07 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 257 minutes against a 227-minute daily care target; RN time is 49 against 45.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Food enjoyment fell in the latest survey
80% positive in 2025, compared with 92% in 2024: 12 percentage points lower.
Fewer residents feel they have a say in daily life
76% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.21% | 1354 |
How much care and nursing does HammondCare North Turramurra provide?
In January to March 2026, HammondCare North Turramurra reported 257 minutes of care per resident per day, 30 minutes above its target of 227 minutes. Of those minutes, 49 came from registered nurses, 4 minutes above the registered-nurse target of 45.
HammondCare North Turramurra met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 257 to 263 across those four quarters.
Who provides that care?
Personal care workers provided 206 of the 257 minutes (80.2%), followed by registered nurses (49 minutes, 19.1%) and enrolled nurses (2 minutes, 0.8%). In the same quarter, HammondCare North Turramurra also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does HammondCare North Turramurra spend on resident care?
Spending on care and nursing at HammondCare North Turramurra in the 2024–25 financial year was $311.16 per resident per day, 17% above the sector median of $264.85. Spending across all categories was $504.86 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($76.40), accommodation and maintenance ($46.47), and cleaning and laundry ($27.57) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($192.41) and registered nurses ($73.89).
What do residents say about HammondCare North Turramurra?
When residents surveyed at HammondCare North Turramurra for the 2025 Residents’ Experience Survey were asked whether they have a say in their daily activities, 76% answered “always” or “most of the time”, below the 93.2% average across other homes by 17.2 percentage points. Answers were also below the average for other homes when residents were asked whether staff are kind and caring (88% against 96.0%) and whether staff treat them with respect (92% against 95.9%).
The largest gap above other homes was when residents were asked whether the home is well run: 100% answered “always” or “most of the time”, against an average of 89.3%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how residents have a say in daily activities. Of residents asked whether they have a say in their daily activities, 56% answered “always”, 20% “most of the time”, 20% “some of the time” and 4% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at HammondCare North Turramurra were asked whether they feel safe, 88% answered “always” and 8% “most of the time”. When asked whether they get the care they need, 68% answered “always” and 24% “most of the time”.
What is the food like at HammondCare North Turramurra?
In the 2025 Residents’ Experience Survey, 80% of residents surveyed at HammondCare North Turramurra said they like the food “always” or “most of the time”, 9.7 percentage points above the average of 70.3% across other homes. The share fell from 92% in 2024. Another 16% answered “some of the time” and 4% “never”.
Food spending at HammondCare North Turramurra in January to March 2026 was $18 per resident per day, 13% above the sector median of $16. In the same quarter, spending on dietitians was $0.67 per resident per day, 139% above the sector median of $0.28.
How are meals prepared?
According to HammondCare North Turramurra, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
80% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
