Elderberry Expert Rating and Opinion
The Elderberry Index for HammondCare - Caulfield Village is 3.85 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 261 minutes against a 229-minute daily care target; RN time is 48 against 46.
Food enjoyment improved in the latest survey
75% positive in 2025, compared with 64% in 2024: 11 percentage points higher.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Getting needed care is below the survey average
87% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Fewer residents feel they have a say in daily life
87% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does HammondCare - Caulfield Village provide?
HammondCare - Caulfield Village reported 261 minutes of care per resident per day in January to March 2026, 32 minutes above its target of 229 minutes. Of those minutes, 48 came from registered nurses, 2 minutes above the registered-nurse target of 46.
In each of the last four quarters, HammondCare - Caulfield Village met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 252 to 261 across those four quarters.
Who provides that care?
Personal care workers provided 213 of the 261 minutes (81.6%), followed by registered nurses (48 minutes, 18.4%). HammondCare - Caulfield Village also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at HammondCare - Caulfield Village?
In the 2025 Residents’ Experience Survey, 75% of residents surveyed at HammondCare - Caulfield Village said they like the food “always” or “most of the time”, 4.7 percentage points above the average of 70.3% across other homes. The share rose from 64% in 2024. Another 13% answered “some of the time” and 13% “never”.
Food spending at HammondCare - Caulfield Village in January to March 2026 was $22 per resident per day, 38% above the sector median of $16. In the same quarter, spending on dietitians was $0.94 per resident per day, 236% above the sector median of $0.28.
How are meals prepared?
According to HammondCare - Caulfield Village, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
75% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does HammondCare - Caulfield Village spend on resident care?
Spending on care and nursing at HammondCare - Caulfield Village in the 2024–25 financial year was $317.38 per resident per day, 20% above the sector median of $264.85. Total spending was $558.77 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($93.08), administration ($71.61), and cleaning and laundry ($34.10) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($207.43) and registered nurses ($71.15).
What do residents say about HammondCare - Caulfield Village?
Asked in the 2025 Residents’ Experience Survey whether they are encouraged to do as much as possible for themselves, 94% of residents surveyed at HammondCare - Caulfield Village answered “always” or “most of the time”, above the 88.6% average across other homes by 5.4 percentage points. When residents were asked whether staff explain things to them (87% against 81.8%) and whether the home is well run (94% against 89.3%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether they get the care they need: 87% answered “always” or “most of the time”, against an average of 94.5%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how care plans are reviewed and changed. Of residents asked whether they get the care they need, 81% answered “always”, 6% “most of the time” and 13% “some of the time”; none answered “never”.
Do residents feel safe?
Asked whether they feel safe, 81% of residents surveyed at HammondCare - Caulfield Village answered “always” and 13% “most of the time”.
