Elderberry Expert Rating and Opinion
The Elderberry Index for Grandview Lodge is 4.85 out of 5, compared with a national average of 3.81. Three findings stand out as positive.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 243 minutes against a 199-minute daily care target; RN time is 126 against 41.
Enjoying the food is above the survey average
100% answered “Always” or “Most of the time”, compared with 70.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.80% | 1354 |
| Enjoying the food | 70.24% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Grandview Lodge provide?
Grandview Lodge reported 243 minutes of care per resident per day in January to March 2026, 44 minutes above its target of 199 minutes. Of those minutes, 126 came from registered nurses, 85 minutes above the registered-nurse target of 41.
Grandview Lodge met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 237 to 284.
Who provides that care?
Registered nurses provided 126 minutes per resident per day, followed by enrolled nurses (86 minutes) and personal care workers (30 minutes). Grandview Lodge also reported spending on physiotherapists and lifestyle and recreation workers in the same quarter.
What do residents say about Grandview Lodge?
When residents surveyed at Grandview Lodge for the 2025 Residents’ Experience Survey were asked whether staff explain things to them, 100% answered “always” or “most of the time”, 18.2 percentage points above the average of 81.8% across other homes. Answers were also above the average for other homes when residents were asked whether the home is well run (100% against 89.3%) and whether staff know what they are doing (100% against 89.5%).
At Grandview Lodge, answers were at least 3 percentage points above the average for other homes on 9 of the 10 questions other than food, and within 3 percentage points on the rest.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 73% of residents surveyed at Grandview Lodge answered “always” and 27% “most of the time”. When asked whether they get the care they need, 82% answered “always” and 18% “most of the time”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Grandview Lodge was 100% when asked whether they have a say in their daily activities and 91% when asked whether they are encouraged to do as much as possible for themselves.
What is the food like at Grandview Lodge?
When residents surveyed at Grandview Lodge for the 2025 Residents’ Experience Survey were asked whether they like the food, 100% answered “always” or “most of the time”, 29.8 percentage points above the average of 70.2% across other homes. The share rose from 88% in 2024.
Food spending at Grandview Lodge in January to March 2026 was $22 per resident per day, 38% above the sector median of $16. In the same quarter, Grandview Lodge reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
According to Grandview Lodge, breakfast and lunch are cooked fresh, while dinner is prepared by the cook-chill method. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
100% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Grandview Lodge spend on resident care?
Spending on care and nursing at Grandview Lodge in the 2024–25 financial year was $450.32 per resident per day, 70% above the sector median of $264.85. Total spending was $756.34 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($82.80), cleaning and laundry ($62.70) and administration ($42.77) per resident per day. Within care and nursing, the largest amounts per resident per day went to registered nurses ($209.14) and enrolled nurses ($143.37).
