Elderberry Expert Rating and Opinion
The Elderberry Index for Goodwin Monash is 3.75 out of 5, against a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents report stronger support for independence
95% answered “Always” or “Most of the time”, compared with 87.1% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 211 vs 200 minutes; registered nurses: 39 vs 41 minutes per resident per day.
Confidence in staff skills is below the survey average
64% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
How well the home is run is below the survey average
68% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.10% | 1080 |
| Getting needed care | 94.44% | 1080 |
| Confidence in staff skills | 89.11% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Goodwin Monash?
Asked in the 2026 Residents’ Experience Survey whether staff know what they are doing, 64% of residents surveyed at Goodwin Monash answered “always” or “most of the time”, below the 89.1% average across other homes by 25.1 percentage points. Answers were also below the average for other homes when residents were asked whether the home is well run (68% against 88.1%) and whether they get the care they need (77% against 94.4%).
The largest gap above other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 95% answered “always” or “most of the time”, against an average of 87.1%.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. When residents were asked whether staff know what they are doing, 23% answered “always”, 41% “most of the time” and 36% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Goodwin Monash were asked whether they feel safe, 82% answered “always” and 14% “most of the time”.
How much care and nursing does Goodwin Monash provide?
In January to March 2026, Goodwin Monash reported 211 minutes of care per resident per day, 11 minutes above its target of 200 minutes. Registered nurses provided 39 of those minutes, 2 minutes below the registered-nurse target of 41.
In two of the last four quarters, Goodwin Monash met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 204 to 211.
Who provides that care?
Of the 211 minutes, personal care workers provided 168 (79.6%), followed by registered nurses (39 minutes, 18.5%) and enrolled nurses (4 minutes, 1.9%). In the same quarter, Goodwin Monash also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Goodwin Monash?
When residents surveyed at Goodwin Monash for the 2026 Residents’ Experience Survey were asked whether they like the food, 59% answered “always” or “most of the time”, 8.3 percentage points below the average of 67.3% across other homes. The share rose from 50% in 2025. Another 32% answered “some of the time” and 9% “never”.
Food spending at Goodwin Monash in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.19 per resident per day, 32% below the sector median of $0.28.
How are meals prepared?
According to Goodwin Monash, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
59% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Goodwin Monash spend on resident care?
Total spending at Goodwin Monash in the 2024–25 financial year was $439.47 per resident per day, and care and nursing made up 57.9% of it. Care and nursing spending of $254.37 was 4% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($59.42), administration ($57.96), and cleaning and laundry ($23.16) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($139.38) and registered nurses ($59.41).
