Elderberry Expert Rating and Opinion
The Elderberry Index for Glengollan Village is 3.19 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
83% enjoy meals vs 67.3% across other homes; spending is $12 vs a $16 sector median.
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 208 vs 209 minutes; registered nurses: 37 vs 42 minutes per resident per day.
Staffing rating trails the national average
1 out of 5, compared with 3.19 across other rated homes in the August 2026 extract.
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.19 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.24% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What is the food like at Glengollan Village?
When residents surveyed at Glengollan Village for the 2026 Residents’ Experience Survey were asked whether they like the food, 83% answered “always” or “most of the time”, 15.7 percentage points above the average of 67.3% across other homes. The share fell from 89% in 2025. Another 17% answered “some of the time”, and none answered “never”.
Food spending at Glengollan Village in January to March 2026 was $12 per resident per day, 25% below the sector median of $16. In the same quarter, spending on dietitians was $0.51 per resident per day, 82% above the sector median of $0.28.
How are meals prepared?
According to Glengollan Village, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
83% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Glengollan Village?
In the 2026 Residents’ Experience Survey, 94% of residents surveyed at Glengollan Village answered “always” or “most of the time” when asked whether staff explain things to them, above the 80.2% average across other homes by 13.8 percentage points. Answers were also above the average for other homes when residents were asked whether the home is well run (94% against 88.1%) and whether staff know what they are doing (94% against 89.1%).
At Glengollan Village, answers were at least 3 percentage points above the average for other homes on 6 of the 10 questions other than food, and within 3 percentage points on the rest.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 78% of residents surveyed at Glengollan Village answered “always” and 17% “most of the time”. When asked whether they get the care they need, 78% answered “always” and 17% “most of the time”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Glengollan Village was 94% when asked whether they have a say in their daily activities and 89% when asked whether they are encouraged to do as much as possible for themselves.
How much care and nursing does Glengollan Village provide?
In January to March 2026, Glengollan Village reported 208 minutes of care per resident per day, 1 minute below its target of 209 minutes. Of those minutes, 37 came from registered nurses, 5 minutes below the registered-nurse target of 42.
Glengollan Village met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 208 to 214.
Who provides that care?
Of the 208 minutes, personal care workers provided 155 (74.5%), followed by registered nurses (37 minutes, 17.8%) and enrolled nurses (16 minutes, 7.7%). Glengollan Village also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Glengollan Village spend on resident care?
In the 2024–25 financial year, Glengollan Village spent $442.36 per resident per day, and care and nursing made up 63.1% of it. Care and nursing spending of $279.21 was 5% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($49.89), administration ($40.77), and cleaning and laundry ($28.98) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($166.08) and registered nurses ($58.90).
