Elderberry Expert Rating and Opinion
The residents’ experience rating for Genista Aged Care Facility is 3 out of 5, against a national average of 3.62. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.2% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$13 a day vs a $16 sector median; 32% enjoy meals vs 67.4% across other homes.
Fewer residents say staff explain things consistently
44% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Confidence in staff skills is below the survey average
56% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.10% | 1080 |
| Getting needed care | 94.45% | 1080 |
| Confidence in staff skills | 89.12% | 1080 |
| Encouragement to stay independent | 87.17% | 1079 |
| Staff explaining things | 80.29% | 1078 |
| Enjoying the food | 67.37% | 1080 |
| Following up concerns | 84.24% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.72% | 1080 |
What do residents say about Genista Aged Care Facility?
When residents surveyed at Genista Aged Care Facility for the 2026 Residents’ Experience Survey were asked whether staff explain things to them, 44% answered “always” or “most of the time”, below the 80.3% average across other homes by 36.3 percentage points. Answers were also below the average for other homes when residents were asked whether staff know what they are doing (56% against 89.1%) and whether they get the care they need (69% against 94.4%).
The widest gap above other homes came when residents were asked whether they feel safe: 100% answered “always” or “most of the time”, against an average of 96.2%.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 25% answered “always”, 19% “most of the time”, 50% “some of the time” and 6% “never”.
Do residents have a say in daily life?
On choice and independence at Genista Aged Care Facility, the share answering “always” or “most of the time” was 82% when asked whether they have a say in their daily activities and 69% when asked whether they are encouraged to do as much as possible for themselves.
What is the food like at Genista Aged Care Facility?
In the 2026 Residents’ Experience Survey, 32% of residents surveyed at Genista Aged Care Facility said they like the food “always” or “most of the time”, 35.4 percentage points below the average of 67.4% across other homes. Another 56% answered “some of the time” and 13% “never”.
In January to March 2026, Genista Aged Care Facility spent $13 per resident per day on food, 19% below the sector median of $16. In the same quarter, spending on dietitians was $0.34 per resident per day, 21% above the sector median of $0.28.
How are meals prepared?
According to Genista Aged Care Facility, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
32% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Genista Aged Care Facility provide?
Genista Aged Care Facility reported 234 minutes of care per resident per day in January to March 2026, 7 minutes above its target of 227 minutes. Of those minutes, 48 came from registered nurses, 3 minutes above the registered-nurse target of 45.
Who provides that care?
Of the 234 minutes, personal care workers provided 186 (79.5%), followed by registered nurses (48 minutes, 20.5%). In the same quarter, Genista Aged Care Facility also reported spending on physiotherapists, podiatrists, dietitians, and lifestyle and recreation workers.
