Elderberry Expert Rating and Opinion
The Elderberry Index for Francis Of Assisi Home is 3.79 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
76% enjoy meals vs 70.3% across other homes; spending is $9 vs a $16 sector median.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 196 vs 206 minutes; registered nurses: 36 vs 42 minutes per resident per day.
Staffing rating trails the national average
1 out of 5, compared with 3.19 across other rated homes in the August 2026 extract.
Fewer residents feel they have a say in daily life
86% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.19 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does Francis Of Assisi Home provide?
Francis Of Assisi Home reported 196 minutes of care per resident per day in January to March 2026, 10 minutes below its target of 206 minutes. Of those minutes, 36 came from registered nurses, 6 minutes below the registered-nurse target of 42.
In none of the last four quarters did Francis Of Assisi Home meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 171 to 196 across those four quarters.
Who provides that care?
Personal care workers provided 161 minutes per resident per day, followed by registered nurses (36 minutes). In the same quarter, Francis Of Assisi Home also reported spending on physiotherapists, podiatrists, speech pathologists, and lifestyle and recreation workers.
What is the food like at Francis Of Assisi Home?
In the 2025 Residents’ Experience Survey, 76% of residents surveyed at Francis Of Assisi Home said they like the food “always” or “most of the time”, 5.7 percentage points above the average of 70.3% across other homes. The share fell from 80% in 2024. Another 21% answered “some of the time” and 3% “never”.
In January to March 2026, Francis Of Assisi Home spent $9 per resident per day on food, 44% below the sector median of $16. In the same quarter, Francis Of Assisi Home reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
Francis Of Assisi Home reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
76% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Francis Of Assisi Home spend on resident care?
In the 2024–25 financial year, Francis Of Assisi Home spent $213.74 per resident per day on care and nursing, 19% below the sector median of $264.85. Total spending was $290.09 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included cleaning and laundry ($22.10), accommodation and maintenance ($17.47) and administration ($10.71) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($140.18) and registered nurses ($49.06).
What do residents say about Francis Of Assisi Home?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Francis Of Assisi Home answered “always” or “most of the time” when asked whether staff know what they are doing, above the 89.5% average across other homes by 10.5 percentage points. When residents were asked whether staff explain things to them (90% against 81.8%) and whether the home is well run (96% against 89.3%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether they have a say in their daily activities: 86% answered “always” or “most of the time”, against an average of 93.2%.
What should you ask about on a visit?
On a visit, you can ask about how residents have a say in daily activities. Of residents asked whether they have a say in their daily activities, 79% answered “always”, 7% “most of the time” and 14% “never”; none answered “some of the time”.
Do residents feel safe and get the care they need?
When residents surveyed at Francis Of Assisi Home were asked whether they feel safe, 90% answered “always” and 10% “most of the time”. When asked whether they get the care they need, 93% answered “always” and 7% “most of the time”.
