Elderberry Expert Rating and Opinion
The Elderberry Index for Faversham House is 4 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment improved in the latest survey
75% positive in 2026, compared with 64% in 2025: 11 percentage points higher.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Fewer residents say staff explain things consistently
75% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Getting needed care is below the survey average
91% answered “Always” or “Most of the time”, compared with 94.4% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What is the food like at Faversham House?
In the 2026 Residents’ Experience Survey, 75% of residents surveyed at Faversham House said they like the food “always” or “most of the time”, 7.7 percentage points above the average of 67.3% across other homes. The share rose from 64% in 2025. Another 18% answered “some of the time” and 6% “never”.
In January to March 2026, Faversham House spent $18 per resident per day on food, 13% above the sector median of $16. Spending on dietitians in the same quarter was $0.82 per resident per day, 193% above the sector median of $0.28.
How are meals prepared?
Faversham House reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
75% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Faversham House?
When residents surveyed at Faversham House for the 2026 Residents’ Experience Survey were asked whether staff know what they are doing, 97% answered “always” or “most of the time”, 7.9 percentage points above the average of 89.1% across other homes. Answers were also above the average for other homes when residents were asked whether the home is well run (94% against 88.1%) and whether staff are kind and caring (100% against 95.4%).
The widest gap below other homes came when residents were asked whether staff explain things to them: 75% answered “always” or “most of the time”, against an average of 80.3%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 45% answered “always”, 30% “most of the time”, 21% “some of the time” and 3% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Faversham House were asked whether they feel safe, 76% answered “always” and 24% “most of the time”. When asked whether they get the care they need, 73% answered “always” and 18% “most of the time”.
How does Faversham House spend on resident care?
Total spending at Faversham House in the 2024–25 financial year was $396.71 per resident per day, and care and nursing made up 71.5% of it. Care and nursing spending of $283.77 was 7% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included cleaning and laundry ($26.03), accommodation and maintenance ($23.06) and administration ($14.88) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($138.56) and registered nurses ($80.73).
How much care and nursing does Faversham House provide?
Faversham House reported 213 minutes of care per resident per day in January to March 2026, 1 minute above its target of 212 minutes. Registered nurses provided 50 of those minutes, 7 minutes above the registered-nurse target of 43.
Faversham House met both its total and registered-nurse targets in two of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 206 to 214.
Who provides that care?
Per resident per day, personal care workers provided 149 minutes, followed by registered nurses (50 minutes) and enrolled nurses (13 minutes). In the same quarter, Faversham House also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
