Elderberry Expert Rating and Opinion
The Elderberry Index for Fairview Inc is 4.15 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Staff communication is a relative strength
100% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Food enjoyment fell in the latest survey
57% positive in 2025, compared with 79% in 2024: 22 percentage points lower.
Enjoying the food is below the survey average
57% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Support for independence is below the survey average
78% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.80% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Fairview Inc?
Asked in the 2025 Residents’ Experience Survey whether staff explain things to them, 100% of residents surveyed at Fairview Inc answered “always” or “most of the time”, above the 81.8% average across other homes by 18.2 percentage points. Answers were also above the average for other homes when residents were asked whether they get the care they need (100% against 94.5%) and whether staff treat them with respect (100% against 95.9%).
The widest gap below other homes came when residents were asked whether they are encouraged to do as much as possible for themselves: 78% answered “always” or “most of the time”, against an average of 88.6%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. Of residents asked whether they are encouraged to do as much as possible for themselves, 71% answered “always”, 7% “most of the time” and 21% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Fairview Inc were asked whether they feel safe, 93% answered “always” and 7% “most of the time”.
What is the food like at Fairview Inc?
In the 2025 Residents’ Experience Survey, 57% of residents surveyed at Fairview Inc said they like the food “always” or “most of the time”, 13.3 percentage points below the average of 70.3% across other homes. The share fell from 79% in 2024. Another 43% answered “some of the time”, and none answered “never”.
Food spending at Fairview Inc in January to March 2026 was $16 per resident per day, in line with the sector median of $16. In the same quarter, spending on dietitians was $0.16 per resident per day, 43% below the sector median of $0.28.
How are meals prepared?
Fairview Inc reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
57% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Fairview Inc provide?
In January to March 2026, Fairview Inc reported 203 minutes of care per resident per day, 2 minutes above its target of 201 minutes. Registered nurses provided 44 of those minutes, 2 minutes above the registered-nurse target of 42.
In one of the last four quarters, Fairview Inc met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 198 to 204 across those four quarters.
Who provides that care?
Personal care workers provided 145 of the 203 minutes (71.4%), followed by registered nurses (44 minutes, 21.7%) and enrolled nurses (14 minutes, 6.9%). In the same quarter, Fairview Inc also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Fairview Inc spend on resident care?
Total spending at Fairview Inc in the 2024–25 financial year was $418.53 per resident per day, and care and nursing made up 64.3% of it. Care and nursing spending of $269.12 was 2% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($40.14), cleaning and laundry ($32.34), and accommodation and maintenance ($30.56) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($134.29) and registered nurses ($44.40).
