Elderberry Expert Rating and Opinion
The Elderberry Index for Fairlea Aged Care @ Penshurst is 4.01 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
100% enjoy meals vs 67.3% across other homes; spending is $10 vs a $16 sector median.
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 221 vs 223 minutes; registered nurses: 45 vs 45 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.31% | 1080 |
| Following up concerns | 84.20% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What do residents say about Fairlea Aged Care @ Penshurst?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Fairlea Aged Care @ Penshurst answered “always” or “most of the time” when asked whether staff follow up when they raise things, 15.8 percentage points above the average of 84.2% across other homes. Answers were also above the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (100% against 87.1%) and whether the home is well run (100% against 88.1%).
On 8 of the 10 questions other than food, answers at Fairlea Aged Care @ Penshurst were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 93% of residents surveyed at Fairlea Aged Care @ Penshurst answered “always” and 7% “most of the time”. When asked whether they get the care they need, 100% answered “always”.
Do residents have a say in daily life?
On choice and independence at Fairlea Aged Care @ Penshurst, the share answering “always” or “most of the time” was 93% when asked whether they have a say in their daily activities.
What is the food like at Fairlea Aged Care @ Penshurst?
When residents surveyed at Fairlea Aged Care @ Penshurst for the 2026 Residents’ Experience Survey were asked whether they like the food, 100% answered “always” or “most of the time”, 32.7 percentage points above the average of 67.3% across other homes. The share rose from 93% in 2025.
Food spending at Fairlea Aged Care @ Penshurst in January to March 2026 was $10 per resident per day, 38% below the sector median of $16. In the same quarter, Fairlea Aged Care @ Penshurst reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
According to Fairlea Aged Care @ Penshurst, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
100% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Fairlea Aged Care @ Penshurst spend on resident care?
Spending on care and nursing at Fairlea Aged Care @ Penshurst in the 2024–25 financial year was $220.36 per resident per day, 17% below the sector median of $264.85. Spending across all categories was $364.34 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($50.38), administration ($44.62), and cleaning and laundry ($20.31) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($142.55) and registered nurses ($44.50).
How much care and nursing does Fairlea Aged Care @ Penshurst provide?
Fairlea Aged Care @ Penshurst reported 221 minutes of care per resident per day in January to March 2026, 2 minutes below its target of 223 minutes. Registered nurses provided 45 of those minutes, matching the registered-nurse target of 45.
In one of the last four quarters, Fairlea Aged Care @ Penshurst met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 221 to 224.
Who provides that care?
Personal care workers provided 176 of the 221 minutes (79.6%), followed by registered nurses (45 minutes, 20.4%). In the same quarter, Fairlea Aged Care @ Penshurst also reported spending on physiotherapists and lifestyle and recreation workers.
