Elderberry Expert Rating and Opinion
The staffing rating for Eloura is 4 out of 5, compared with a national average of 3.18. One finding stands out as positive.
Staffing
4 / 5
Quality measures
3 / 5
Things we noticed
Positive standouts
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. No survey comparison is made: the survey year in the ratings extract does not match this home’s latest survey. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2435 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
How much care and nursing does Eloura provide?
In January to March 2026, Eloura reported 219 minutes of care per resident per day, 8 minutes above its target of 211 minutes. Registered nurses provided 44 of those minutes, 2 minutes above the registered-nurse target of 42.
Who provides that care?
Personal care workers provided 172 minutes per resident per day, followed by registered nurses (44 minutes) and enrolled nurses (4 minutes). In the same quarter, Eloura also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How much does Eloura spend on food?
In January to March 2026, Eloura spent $20 per resident per day on food, 25% above the sector median of $16. Spending on dietitians in the same quarter was $1.49 per resident per day, 432% above the sector median of $0.28.
How are meals prepared?
Eloura reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
