Elderberry Expert Rating and Opinion
The Elderberry Index for Edgewater Mercy Hostel is 4.19 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 240 minutes against a 222-minute daily care target; RN time is 60 against 45.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$12 a day vs a $16 sector median; 50% enjoy meals vs 70.3% across other homes.
Food enjoyment fell in the latest survey
50% positive in 2025, compared with 83% in 2024: 33 percentage points lower.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Edgewater Mercy Hostel provide?
In January to March 2026, Edgewater Mercy Hostel reported 240 minutes of care per resident per day, 18 minutes above its target of 222 minutes. Registered nurses provided 60 of those minutes, 15 minutes above the registered-nurse target of 45.
Edgewater Mercy Hostel met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 236 to 254.
Who provides that care?
Personal care workers provided 180 of the 240 minutes (75.0%), followed by registered nurses (60 minutes, 25.0%). Edgewater Mercy Hostel also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Edgewater Mercy Hostel?
In the 2025 Residents’ Experience Survey, 50% of residents surveyed at Edgewater Mercy Hostel said they like the food “always” or “most of the time”, 20.3 percentage points below the average of 70.3% across other homes. The share fell from 83% in 2024. Another 42% answered “some of the time” and 8% “never”.
Food spending at Edgewater Mercy Hostel in January to March 2026 was $12 per resident per day, 25% below the sector median of $16. Spending on dietitians in the same quarter was $0.19 per resident per day, 32% below the sector median of $0.28.
How are meals prepared?
According to Edgewater Mercy Hostel, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
50% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Edgewater Mercy Hostel?
Asked in the 2025 Residents’ Experience Survey whether staff know what they are doing, 100% of residents surveyed at Edgewater Mercy Hostel answered “always” or “most of the time”, 10.5 percentage points above the average of 89.5% across other homes. Answers were also above the average for other homes when residents were asked whether they have a say in their daily activities (100% against 93.2%) and whether they get the care they need (100% against 94.5%).
The largest gap below other homes was when residents were asked whether staff explain things to them: 75% answered “always” or “most of the time”, against an average of 81.8%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 33% answered “always”, 42% “most of the time” and 25% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Edgewater Mercy Hostel were asked whether they feel safe, 75% answered “always” and 25% “most of the time”.
How does Edgewater Mercy Hostel spend on resident care?
In the 2024–25 financial year, Edgewater Mercy Hostel spent $419.31 per resident per day, and care and nursing made up 68.3% of it. Care and nursing spending of $286.34 was 8% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($55.04), cleaning and laundry ($26.02), and accommodation and maintenance ($22.67) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($159.09) and registered nurses ($94.65).
