Elderberry Expert Rating and Opinion
The Elderberry Index for Coolum Beach Care Centre is 4.37 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and one is worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 230 minutes against a 210-minute daily care target; RN time is 50 against 42.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Food enjoyment fell in the latest survey
70% positive in 2026, compared with 84% in 2025: 14 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.20% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Coolum Beach Care Centre provide?
Coolum Beach Care Centre reported 230 minutes of care per resident per day in January to March 2026, 20 minutes above its target of 210 minutes. Of those minutes, 50 came from registered nurses, 8 minutes above the registered-nurse target of 42.
Coolum Beach Care Centre met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 213 to 230 across those four quarters.
Who provides that care?
Personal care workers provided 165 of the 230 minutes (71.7%), followed by registered nurses (50 minutes, 21.7%) and enrolled nurses (15 minutes, 6.5%). In the same quarter, Coolum Beach Care Centre also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Coolum Beach Care Centre?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Coolum Beach Care Centre answered “always” or “most of the time” when asked whether staff follow up when they raise things, above the 84.2% average across other homes by 15.8 percentage points. When residents were asked whether the home is well run (100% against 88.1%) and whether they have a say in their daily activities (100% against 92.7%), answers were also above the average for other homes.
On 9 of the 10 questions other than food, answers at Coolum Beach Care Centre were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe and get the care they need?
When residents surveyed at Coolum Beach Care Centre were asked whether they feel safe, 85% answered “always” and 15% “most of the time”. When asked whether they get the care they need, 100% answered “always”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Coolum Beach Care Centre was 92% when asked whether they are encouraged to do as much as possible for themselves.
What is the food like at Coolum Beach Care Centre?
When residents surveyed at Coolum Beach Care Centre for the 2026 Residents’ Experience Survey were asked whether they like the food, 70% answered “always” or “most of the time”, 14 percentage points lower than the 84% recorded in 2025. Another 31% answered “some of the time”, and none answered “never”.
Food spending at Coolum Beach Care Centre in January to March 2026 was $17 per resident per day, 6% above the sector median of $16. Spending on dietitians in the same quarter was $0.52 per resident per day, 86% above the sector median of $0.28.
How are meals prepared?
Coolum Beach Care Centre reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
70% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Coolum Beach Care Centre spend on resident care?
Total spending at Coolum Beach Care Centre in the 2024–25 financial year was $498.98 per resident per day, and care and nursing made up 53.0% of it. Care and nursing spending of $264.26 was in line with the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($83.21), accommodation and maintenance ($78.27), and cleaning and laundry ($29.85) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($136.15) and registered nurses ($66.87).
