Elderberry Expert Rating and Opinion
The Elderberry Index for Concorde Nursing Home is 3.08 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Getting needed care is above the survey average
100% answered “Always” or “Most of the time”, compared with 94.4% across other homes.
Respectful treatment is above the survey average
100% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.2% across other homes.
Worth a closer look
Following up concerns is below the survey average
40% answered “Always” or “Most of the time”, compared with 84.3% across other homes.
Reported care time falls short of a staffing target
Total care: 240 vs 240 minutes; registered nurses: 45 vs 47 minutes per resident per day.
Support for independence is below the survey average
54% answered “Always” or “Most of the time”, compared with 87.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.10% | 1080 |
| Encouragement to stay independent | 87.18% | 1079 |
| Staff explaining things | 80.28% | 1078 |
| Enjoying the food | 67.36% | 1080 |
| Following up concerns | 84.26% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What do residents say about Concorde Nursing Home?
Asked in the 2026 Residents’ Experience Survey whether staff follow up when they raise things, 40% of residents surveyed at Concorde Nursing Home answered “always” or “most of the time”, below the 84.3% average across other homes by 44.3 percentage points. Answers were also below the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (54% against 87.2%) and whether staff explain things to them (53% against 80.3%).
The widest gap above other homes came when residents were asked whether they get the care they need: 100% answered “always” or “most of the time”, against an average of 94.4%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 20% answered “always”, 20% “most of the time”, 47% “some of the time” and 13% “never”.
Do residents feel safe?
Asked whether they feel safe, 67% of residents surveyed at Concorde Nursing Home answered “always” and 33% “most of the time”.
What is the food like at Concorde Nursing Home?
When residents surveyed at Concorde Nursing Home for the 2026 Residents’ Experience Survey were asked whether they like the food, 40% answered “always” or “most of the time”, 27.4 percentage points below the average of 67.4% across other homes. The share fell from 50% in 2025. Another 33% answered “some of the time” and 27% “never”.
In January to March 2026, Concorde Nursing Home spent $27 per resident per day on food, 69% above the sector median of $16. Spending on dietitians in the same quarter was $1.08 per resident per day, 286% above the sector median of $0.28.
How are meals prepared?
Concorde Nursing Home reports that breakfast, lunch and dinner are all prepared by the cook-chill method. Of all meals, 24% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
40% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Concorde Nursing Home provide?
In January to March 2026, Concorde Nursing Home reported 240 minutes of care per resident per day, matching its target of 240 minutes. Of those minutes, 45 came from registered nurses, 2 minutes below the registered-nurse target of 47.
In none of the last four quarters did Concorde Nursing Home meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 226 to 243 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 193 minutes, followed by registered nurses (45 minutes) and enrolled nurses (1 minute). In the same quarter, Concorde Nursing Home also reported spending on physiotherapists, speech pathologists and dietitians.
How does Concorde Nursing Home spend on resident care?
In the 2024–25 financial year, Concorde Nursing Home spent $484.58 per resident per day, and care and nursing made up 54.4% of it. Care and nursing spending of $263.75 was in line with the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($107.52), accommodation and maintenance ($42.81), and cleaning and laundry ($29.33) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($163.53) and registered nurses ($55.77).
