Elderberry Expert Rating and Opinion
The Elderberry Index for Concord Community Hostel is 3.85 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 236 minutes against a 229-minute daily care target; RN time is 58 against 45.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Enjoying the food is below the survey average
53% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Following up concerns is below the survey average
77% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Concord Community Hostel provide?
Concord Community Hostel reported 236 minutes of care per resident per day in January to March 2026, 7 minutes above its target of 229 minutes. Registered nurses provided 58 of those minutes, 13 minutes above the registered-nurse target of 45.
Concord Community Hostel met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 230 to 236.
Who provides that care?
Of the 236 minutes, personal care workers provided 178 (75.4%), followed by registered nurses (58 minutes, 24.6%). Concord Community Hostel also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Concord Community Hostel?
When residents surveyed at Concord Community Hostel for the 2025 Residents’ Experience Survey were asked whether they like the food, 53% answered “always” or “most of the time”, 17.3 percentage points below the average of 70.3% across other homes. Another 38% answered “some of the time” and 8% “never”.
In January to March 2026, Concord Community Hostel spent $15 per resident per day on food, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.16 per resident per day, 43% below the sector median of $0.28.
How are meals prepared?
Concord Community Hostel reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
53% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Concord Community Hostel?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Concord Community Hostel answered “always” or “most of the time” when asked whether the home is well run, 10.7 percentage points above the average of 89.3% across other homes. Answers were also above the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (93% against 88.6%) and whether staff treat them with respect (100% against 95.9%).
The widest gap below other homes came when residents were asked whether staff follow up when they raise things: 77% answered “always” or “most of the time”, against an average of 85.2%.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 54% answered “always”, 23% “most of the time” and 23% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Concord Community Hostel were asked whether they feel safe, 100% answered “always”. When asked whether they get the care they need, 77% answered “always” and 15% “most of the time”.
