Elderberry Expert Rating and Opinion
The Elderberry Index for Churches of Christ Warrawee Aged Care Service is 3.71 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Enjoying the food is above the survey average
100% answered “Always” or “Most of the time”, compared with 70.2% across other homes.
Food enjoyment improved in the latest survey
100% positive in 2025, compared with 75% in 2024: 25 percentage points higher.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 181 vs 197 minutes; registered nurses: 69 vs 40 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Fewer residents consistently feel safe
84% answered “Always” or “Most of the time”, compared with 96.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.46% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.24% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Churches of Christ Warrawee Aged Care Service provide?
In January to March 2026, Churches of Christ Warrawee Aged Care Service reported 181 minutes of care per resident per day, 16 minutes below its target of 197 minutes. Of those minutes, 69 came from registered nurses, 29 minutes above the registered-nurse target of 40.
In three of the last four quarters, Churches of Christ Warrawee Aged Care Service met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 181 to 253 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 111 minutes, followed by registered nurses (69 minutes). In the same quarter, Churches of Christ Warrawee Aged Care Service also reported spending on physiotherapists, dietitians, and lifestyle and recreation workers.
What is the food like at Churches of Christ Warrawee Aged Care Service?
When residents surveyed at Churches of Christ Warrawee Aged Care Service for the 2025 Residents’ Experience Survey were asked whether they like the food, 100% answered “always” or “most of the time”, 29.8 percentage points above the average of 70.2% across other homes. The share rose from 75% in 2024.
Food spending at Churches of Christ Warrawee Aged Care Service in January to March 2026 was $21 per resident per day, 31% above the sector median of $16. In the same quarter, spending on dietitians was $0.10 per resident per day, 64% below the sector median of $0.28.
How are meals prepared?
Churches of Christ Warrawee Aged Care Service reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
100% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Churches of Christ Warrawee Aged Care Service?
In the 2025 Residents’ Experience Survey, 84% of residents surveyed at Churches of Christ Warrawee Aged Care Service answered “always” or “most of the time” when asked whether they feel safe, 12.5 percentage points below the average of 96.5% across other homes. When residents were asked whether they get the care they need (83% against 94.5%) and whether staff know what they are doing (83% against 89.5%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about what the home does when a resident says they feel unsafe. When residents were asked whether they feel safe, 67% answered “always”, 17% “most of the time” and 17% “some of the time”; none answered “never”.
Do residents have a say in daily life?
On choice and independence at Churches of Christ Warrawee Aged Care Service, the share answering “always” or “most of the time” was 84% when asked whether they are encouraged to do as much as possible for themselves.
How does Churches of Christ Warrawee Aged Care Service spend on resident care?
Spending on care and nursing at Churches of Christ Warrawee Aged Care Service in the 2024–25 financial year was $345.82 per resident per day, 31% above the sector median of $264.85. Total spending was $750.57 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($166.59), administration ($106.32), and cleaning and laundry ($62.17) per resident per day. Within care and nursing, the largest amounts per resident per day went to registered nurses ($153.55) and personal care workers and assistants in nursing ($144.43).
