Elderberry Expert Rating and Opinion
The Elderberry Index for Chow Cho-Poon Nursing Home is 4.12 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Food enjoyment fell in the latest survey
76% positive in 2026, compared with 100% in 2025: 24 percentage points lower.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Fewer residents say staff explain things consistently
76% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What is the food like at Chow Cho-Poon Nursing Home?
In the 2026 Residents’ Experience Survey, 76% of residents surveyed at Chow Cho-Poon Nursing Home said they like the food “always” or “most of the time”, 8.7 percentage points above the average of 67.3% across other homes. The share fell from 100% in 2025. Another 23% answered “some of the time”, and none answered “never”.
In January to March 2026, Chow Cho-Poon Nursing Home spent $16 per resident per day on food, in line with the sector median of $16. In the same quarter, spending on dietitians was $0.03 per resident per day, 89% below the sector median of $0.28.
How are meals prepared?
Chow Cho-Poon Nursing Home reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
76% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Chow Cho-Poon Nursing Home?
Asked in the 2026 Residents’ Experience Survey whether they are encouraged to do as much as possible for themselves, 100% of residents surveyed at Chow Cho-Poon Nursing Home answered “always” or “most of the time”, above the 87.1% average across other homes by 12.9 percentage points. Answers were also above the average for other homes when residents were asked whether staff treat them with respect (100% against 95.4%) and whether staff are kind and caring (100% against 95.4%).
The largest gap below other homes was when residents were asked whether staff explain things to them: 76% answered “always” or “most of the time”, against an average of 80.3%.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 38% answered “always”, 38% “most of the time” and 23% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Chow Cho-Poon Nursing Home were asked whether they feel safe, 69% answered “always” and 31% “most of the time”. When asked whether they get the care they need, 46% answered “always” and 46% “most of the time”.
How does Chow Cho-Poon Nursing Home spend on resident care?
Total spending at Chow Cho-Poon Nursing Home in the 2024–25 financial year was $437.79 per resident per day, and care and nursing made up 64.2% of it. Care and nursing spending of $281.26 was 6% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($48.51), administration ($37.34), and cleaning and laundry ($28.78) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($169.75) and registered nurses ($77.71).
How much care and nursing does Chow Cho-Poon Nursing Home provide?
Chow Cho-Poon Nursing Home reported 234 minutes of care per resident per day in January to March 2026, 1 minute above its target of 233 minutes. Registered nurses provided 53 of those minutes, 7 minutes above the registered-nurse target of 46.
Chow Cho-Poon Nursing Home met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 232 to 241 across those four quarters.
Who provides that care?
Of the 234 minutes, personal care workers provided 181 (77.4%), followed by registered nurses (53 minutes, 22.6%). In the same quarter, Chow Cho-Poon Nursing Home also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers.
