Elderberry Expert Rating and Opinion
The Elderberry Index for Charles Chambers Court is 4.08 out of 5, against a national average of 3.81. Three findings stand out as positive.
Things we noticed
Positive standouts
Enjoying the food is above the survey average
100% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Food enjoyment improved in the latest survey
100% positive in 2026, compared with 54% in 2025: 46 percentage points higher.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.24% | 1078 |
| Enjoying the food | 67.31% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Charles Chambers Court?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Charles Chambers Court answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, 12.9 percentage points above the average of 87.1% across other homes. When residents were asked whether staff explain things to them (93% against 80.2%) and whether they have a say in their daily activities (100% against 92.7%), answers were also above the average for other homes.
On 8 of the 10 questions other than food, answers at Charles Chambers Court were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 86% of residents surveyed at Charles Chambers Court answered “always” and 14% “most of the time”. When asked whether they get the care they need, 86% answered “always” and 14% “most of the time”.
What is the food like at Charles Chambers Court?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Charles Chambers Court said they like the food “always” or “most of the time”, 32.7 percentage points above the average of 67.3% across other homes. The share rose from 54% in 2025.
Food spending at Charles Chambers Court in January to March 2026 was $22 per resident per day, 38% above the sector median of $16. In the same quarter, spending on dietitians was $1.57 per resident per day, 461% above the sector median of $0.28.
How are meals prepared?
According to Charles Chambers Court, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
100% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Charles Chambers Court spend on resident care?
Spending on care and nursing at Charles Chambers Court in the 2024–25 financial year was $213.76 per resident per day, 19% below the sector median of $264.85. Spending across all categories was $463.60 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($131.87), accommodation and maintenance ($40.96), and cleaning and laundry ($26.39) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($117.15) and registered nurses ($55.95).
How much care and nursing does Charles Chambers Court provide?
In January to March 2026, Charles Chambers Court reported 171 minutes of care per resident per day, 2 minutes above its target of 169 minutes. Of those minutes, 36 came from registered nurses, matching the registered-nurse target of 36.
Charles Chambers Court met both its total and registered-nurse targets in two of the last four quarters. Minutes of care per resident per day ranged from 140 to 171 across those four quarters.
Who provides that care?
Personal care workers provided 135 of the 171 minutes (78.9%), followed by registered nurses (36 minutes, 21.1%). Charles Chambers Court also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
