Elderberry Expert Rating and Opinion
The Elderberry Index for Charla Lodge is 4.07 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 228 minutes against a 195-minute daily care target; RN time is 56 against 40.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Support for independence is below the survey average
83% answered “Always” or “Most of the time”, compared with 87.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does Charla Lodge provide?
In January to March 2026, Charla Lodge reported 228 minutes of care per resident per day, 33 minutes above its target of 195 minutes. Of those minutes, 56 came from registered nurses, 16 minutes above the registered-nurse target of 40.
Charla Lodge met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 205 to 230.
Who provides that care?
Of the 228 minutes, personal care workers provided 130 (57.0%), followed by registered nurses (56 minutes, 24.6%) and enrolled nurses (42 minutes, 18.4%). Charla Lodge also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Charla Lodge?
When residents surveyed at Charla Lodge for the 2026 Residents’ Experience Survey were asked whether they like the food, 83% answered “always” or “most of the time”, 15.7 percentage points above the average of 67.3% across other homes. The share was also 83% in 2025. Another 17% answered “never”.
Food spending at Charla Lodge in January to March 2026 was $25 per resident per day, 56% above the sector median of $16. Spending on dietitians in the same quarter was $0.88 per resident per day, 214% above the sector median of $0.28.
How are meals prepared?
Charla Lodge reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
83% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Charla Lodge?
In the 2026 Residents’ Experience Survey, 92% of residents surveyed at Charla Lodge answered “always” or “most of the time” when asked whether staff follow up when they raise things, above the 84.2% average across other homes by 7.8 percentage points. When residents were asked whether they get the care they need (100% against 94.4%) and whether staff treat them with respect (100% against 95.4%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether they are encouraged to do as much as possible for themselves: 83% answered “always” or “most of the time”, against an average of 87.2%.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. Of residents asked whether they are encouraged to do as much as possible for themselves, 50% answered “always”, 33% “most of the time”, 8% “some of the time” and 8% “never”.
Do residents feel safe?
Asked whether they feel safe, 67% of residents surveyed at Charla Lodge answered “always” and 33% “most of the time”.
How does Charla Lodge spend on resident care?
In the 2024–25 financial year, Charla Lodge spent $407.50 per resident per day, and care and nursing made up 67.9% of it. Care and nursing spending of $276.60 was 4% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($49.33), cleaning and laundry ($21.54), and accommodation and maintenance ($11.46) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($96.86) and registered nurses ($87.34).
