Elderberry Expert Rating and Opinion
The Elderberry Index for Catholic Healthcare The Haven Residential Aged Care is 4.3 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Following up concerns is above the survey average
100% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Worth a closer look
Food enjoyment fell in the latest survey
55% positive in 2026, compared with 79% in 2025: 24 percentage points lower.
Enjoying the food is below the survey average
55% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.20% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Catholic Healthcare The Haven Residential Aged Care provide?
Catholic Healthcare The Haven Residential Aged Care reported 215 minutes of care per resident per day in January to March 2026, 8 minutes above its target of 207 minutes. Of those minutes, 47 came from registered nurses, 5 minutes above the registered-nurse target of 42.
Catholic Healthcare The Haven Residential Aged Care met both its total and registered-nurse targets in two of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 202 to 220.
Who provides that care?
Of the 215 minutes, personal care workers provided 168 (78.1%), followed by registered nurses (47 minutes, 21.9%). In the same quarter, Catholic Healthcare The Haven Residential Aged Care also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Catholic Healthcare The Haven Residential Aged Care?
When residents surveyed at Catholic Healthcare The Haven Residential Aged Care for the 2026 Residents’ Experience Survey were asked whether staff follow up when they raise things, 100% answered “always” or “most of the time”, 15.8 percentage points above the average of 84.2% across other homes. Answers were also above the average for other homes when residents were asked whether staff know what they are doing (100% against 89.1%) and whether staff explain things to them (89% against 80.2%).
On 9 of the 10 questions other than food, answers at Catholic Healthcare The Haven Residential Aged Care were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 94% of residents surveyed at Catholic Healthcare The Haven Residential Aged Care answered “always” and 6% “most of the time”. When asked whether they get the care they need, 83% answered “always” and 17% “most of the time”.
Do residents have a say in daily life?
On choice and independence at Catholic Healthcare The Haven Residential Aged Care, the share answering “always” or “most of the time” was 100% when asked whether they have a say in their daily activities and 94% when asked whether they are encouraged to do as much as possible for themselves.
What is the food like at Catholic Healthcare The Haven Residential Aged Care?
In the 2026 Residents’ Experience Survey, 55% of residents surveyed at Catholic Healthcare The Haven Residential Aged Care said they like the food “always” or “most of the time”, 12.3 percentage points below the average of 67.3% across other homes. The share fell from 79% in 2025. Another 39% answered “some of the time” and 6% “never”.
Food spending at Catholic Healthcare The Haven Residential Aged Care in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.55 per resident per day, 96% above the sector median of $0.28.
How are meals prepared?
Catholic Healthcare The Haven Residential Aged Care reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
55% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Catholic Healthcare The Haven Residential Aged Care spend on resident care?
In the 2024–25 financial year, Catholic Healthcare The Haven Residential Aged Care spent $229.71 per resident per day on care and nursing, 13% below the sector median of $264.85. Spending across all categories was $436.77 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($70.38), accommodation and maintenance ($53.01), and cleaning and laundry ($35.19) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($135.63) and registered nurses ($66.53).
