Elderberry Expert Rating and Opinion
The Elderberry Index for Catholic Healthcare Coolamon Villa is 4.45 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Fewer residents consistently feel safe
92% answered “Always” or “Most of the time”, compared with 96.3% across other homes.
How well the home is run is below the survey average
84% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How does Catholic Healthcare Coolamon Villa spend on resident care?
In the 2024–25 financial year, Catholic Healthcare Coolamon Villa spent $231.42 per resident per day on care and nursing, 13% below the sector median of $264.85. Spending across all categories was $392.71 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($74.35), cleaning and laundry ($23.18), and accommodation and maintenance ($17.09) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($136.52) and registered nurses ($64.23).
What is the food like at Catholic Healthcare Coolamon Villa?
In the 2026 Residents’ Experience Survey, 69% of residents surveyed at Catholic Healthcare Coolamon Villa said they like the food “always” or “most of the time”, within 3 percentage points of the 67.3% average across other homes. The share was also 69% in 2025. Another 8% answered “some of the time” and 23% “never”.
In January to March 2026, Catholic Healthcare Coolamon Villa spent $14 per resident per day on food, 13% below the sector median of $16. In the same quarter, spending on dietitians was $0.59 per resident per day, 111% above the sector median of $0.28.
How are meals prepared?
Catholic Healthcare Coolamon Villa reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Catholic Healthcare Coolamon Villa provide?
In January to March 2026, Catholic Healthcare Coolamon Villa reported 206 minutes of care per resident per day, 3 minutes above its target of 203 minutes. Registered nurses provided 43 of those minutes, 1 minute above the registered-nurse target of 42.
In one of the last four quarters, Catholic Healthcare Coolamon Villa met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 195 to 206.
Who provides that care?
Per resident per day, personal care workers provided 154 minutes, followed by registered nurses (43 minutes) and enrolled nurses (10 minutes). In the same quarter, Catholic Healthcare Coolamon Villa also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Catholic Healthcare Coolamon Villa?
When residents surveyed at Catholic Healthcare Coolamon Villa for the 2026 Residents’ Experience Survey were asked whether staff follow up when they raise things, 92% answered “always” or “most of the time”, 7.8 percentage points above the average of 84.2% across other homes. When residents were asked whether staff are kind and caring (100% against 95.4%) and whether staff explain things to them (84% against 80.3%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether they feel safe: 92% answered “always” or “most of the time”, against an average of 96.3%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about what the home does when a resident says they feel unsafe. Of residents asked whether they feel safe, 69% answered “always”, 23% “most of the time” and 8% “never”; none answered “some of the time”.
Do residents get the care they need?
Asked whether they get the care they need, 69% of residents surveyed at Catholic Healthcare Coolamon Villa answered “always” and 23% “most of the time”.
