Elderberry Expert Rating and Opinion
The Elderberry Index for Catholic Healthcare Charles O'Neill Hostel is 3.97 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Kind and caring staff is above the survey average
101% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
Worth a closer look
Fewer residents say staff explain things consistently
62% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Following up concerns is below the survey average
69% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.27% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What do residents say about Catholic Healthcare Charles O'Neill Hostel?
In the 2026 Residents’ Experience Survey, 62% of residents surveyed at Catholic Healthcare Charles O'Neill Hostel answered “always” or “most of the time” when asked whether staff explain things to them, 18.3 percentage points below the average of 80.3% across other homes. When residents were asked whether staff follow up when they raise things (69% against 84.2%) and whether they are encouraged to do as much as possible for themselves (82% against 87.2%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether staff are kind and caring: 101% answered “always” or “most of the time”, against an average of 95.4%.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 31% answered “always”, 31% “most of the time” and 38% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 88% of residents surveyed at Catholic Healthcare Charles O'Neill Hostel answered “always” and 6% “most of the time”. When asked whether they get the care they need, 63% answered “always” and 31% “most of the time”.
How does Catholic Healthcare Charles O'Neill Hostel spend on resident care?
In the 2024–25 financial year, Catholic Healthcare Charles O'Neill Hostel spent $221.10 per resident per day on care and nursing, 17% below the sector median of $264.85. Spending across all categories was $416.19 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($83.92), accommodation and maintenance ($44.18), and cleaning and laundry ($23.40) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($131.88) and registered nurses ($56.86).
How much care and nursing does Catholic Healthcare Charles O'Neill Hostel provide?
In January to March 2026, Catholic Healthcare Charles O'Neill Hostel reported 201 minutes of care per resident per day, 5 minutes above its target of 196 minutes. Of those minutes, 41 came from registered nurses, matching the registered-nurse target of 41.
Catholic Healthcare Charles O'Neill Hostel met both its total and registered-nurse targets in one of the last four quarters. Minutes of care per resident per day ranged from 192 to 201 across those four quarters.
Who provides that care?
Personal care workers provided 151 of the 201 minutes (75.1%), followed by registered nurses (41 minutes, 20.4%) and enrolled nurses (9 minutes, 4.5%). Catholic Healthcare Charles O'Neill Hostel also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Catholic Healthcare Charles O'Neill Hostel?
In the 2026 Residents’ Experience Survey, 56% of residents surveyed at Catholic Healthcare Charles O'Neill Hostel said they like the food “always” or “most of the time”, 11.3 percentage points below the average of 67.3% across other homes. The share fell from 57% in 2025. Another 38% answered “some of the time” and 6% “never”.
In January to March 2026, Catholic Healthcare Charles O'Neill Hostel spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.52 per resident per day, 86% above the sector median of $0.28.
How are meals prepared?
According to Catholic Healthcare Charles O'Neill Hostel, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
56% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
