Elderberry Expert Rating and Opinion
The Elderberry Index for Calvary Viewhills Manor is 3.41 out of 5, against a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Staff communication is a relative strength
86% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Worth a closer look
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Support for independence is below the survey average
73% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does Calvary Viewhills Manor provide?
Calvary Viewhills Manor reported 217 minutes of care per resident per day in January to March 2026, 5 minutes below its target of 222 minutes. Of those minutes, 44 came from registered nurses, 1 minute below the registered-nurse target of 45.
Who provides that care?
Personal care workers provided 148 minutes per resident per day, followed by registered nurses (44 minutes) and enrolled nurses (24 minutes). In the same quarter, Calvary Viewhills Manor also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Calvary Viewhills Manor?
In the 2025 Residents’ Experience Survey, 73% of residents surveyed at Calvary Viewhills Manor answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, 15.6 percentage points below the average of 88.6% across other homes. When residents were asked whether staff know what they are doing (82% against 89.5%) and whether they have a say in their daily activities (87% against 93.2%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether staff explain things to them: 86% answered “always” or “most of the time”, against an average of 81.8%.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. Of residents asked whether they are encouraged to do as much as possible for themselves, 64% answered “always”, 9% “most of the time”, 23% “some of the time” and 5% “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 86% of residents surveyed at Calvary Viewhills Manor answered “always” and 5% “most of the time”. When asked whether they get the care they need, 73% answered “always” and 18% “most of the time”.
What is the food like at Calvary Viewhills Manor?
When residents surveyed at Calvary Viewhills Manor for the 2025 Residents’ Experience Survey were asked whether they like the food, 68% answered “always” or “most of the time”, within 3 percentage points of the 70.3% average across other homes. Another 23% answered “some of the time” and 9% “never”.
In January to March 2026, Calvary Viewhills Manor spent $16 per resident per day on food, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.13 per resident per day, 54% below the sector median of $0.28.
How are meals prepared?
According to Calvary Viewhills Manor, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
68% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
