Elderberry Expert Rating and Opinion
The Elderberry Index for Calvary Scottvale is 2.78 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
How well the home is run is above the survey average
93% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.4% across other homes.
Worth a closer look
Following up concerns is below the survey average
21% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Fewer residents say staff explain things consistently
29% answered “Always” or “Most of the time”, compared with 81.9% across other homes.
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.85% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.24% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What do residents say about Calvary Scottvale?
In the 2025 Residents’ Experience Survey, 21% of residents surveyed at Calvary Scottvale answered “always” or “most of the time” when asked whether staff follow up when they raise things, below the 85.2% average across other homes by 64.2 percentage points. When residents were asked whether staff explain things to them (29% against 81.9%) and whether they are encouraged to do as much as possible for themselves (79% against 88.6%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether staff treat them with respect: 100% answered “always” or “most of the time”, against an average of 95.9%. Altogether, answers on 4 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 7% answered “always”, 14% “most of the time” and 79% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 79% of residents surveyed at Calvary Scottvale answered “always” and 21% “most of the time”. When asked whether they get the care they need, 29% answered “always” and 64% “most of the time”.
What is the food like at Calvary Scottvale?
In the 2025 Residents’ Experience Survey, 42% of residents surveyed at Calvary Scottvale said they like the food “always” or “most of the time”, 28.3 percentage points below the average of 70.3% across other homes. Another 43% answered “some of the time” and 14% “never”.
Food spending at Calvary Scottvale in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.09 per resident per day, 68% below the sector median of $0.28.
How are meals prepared?
According to Calvary Scottvale, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
42% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Calvary Scottvale provide?
Calvary Scottvale reported 217 minutes of care per resident per day in January to March 2026, 7 minutes below its target of 224 minutes. Registered nurses provided 45 of those minutes, matching the registered-nurse target of 45.
Who provides that care?
Personal care workers provided 144 minutes per resident per day, followed by registered nurses (45 minutes) and enrolled nurses (29 minutes). In the same quarter, Calvary Scottvale also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
