Elderberry Expert Rating and Opinion
The Elderberry Index for Bupa South Morang is 3.08 out of 5, against a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Reported care time falls short of a staffing target
Total care: 231 vs 232 minutes; registered nurses: 50 vs 46 minutes per resident per day.
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Enjoying the food is below the survey average
46% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.61% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What do residents say about Bupa South Morang?
Asked in the 2025 Residents’ Experience Survey whether they are encouraged to do as much as possible for themselves, 69% of residents surveyed at Bupa South Morang answered “always” or “most of the time”, 19.6 percentage points below the average of 88.6% across other homes. When residents were asked whether they get the care they need (77% against 94.5%) and whether staff follow up when they raise things (69% against 85.2%), answers were also below the average for other homes.
At Bupa South Morang, answers were at least 3 percentage points below the average for other homes on 9 of the 10 questions other than food, and within 3 percentage points on the rest.
What should you ask about on a visit?
On a visit, you can ask about how staff support residents to do things for themselves. When residents were asked whether they are encouraged to do as much as possible for themselves, 23% answered “always”, 46% “most of the time”, 15% “some of the time” and 15% “never”.
Do residents feel safe?
Asked whether they feel safe, 62% of residents surveyed at Bupa South Morang answered “always” and 31% “most of the time”.
What is the food like at Bupa South Morang?
When residents surveyed at Bupa South Morang for the 2025 Residents’ Experience Survey were asked whether they like the food, 46% answered “always” or “most of the time”, 24.3 percentage points below the average of 70.3% across other homes. The share fell from 57% in 2024. Another 46% answered “some of the time” and 8% “never”.
Food spending at Bupa South Morang in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.25 per resident per day, 11% below the sector median of $0.28.
How are meals prepared?
Bupa South Morang reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
46% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Bupa South Morang spend on resident care?
Spending on care and nursing at Bupa South Morang in the 2024–25 financial year was $311.92 per resident per day, 18% above the sector median of $264.85. Total spending was $472.78 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($63.24), cleaning and laundry ($29.38), and accommodation and maintenance ($28.13) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($176.01) and registered nurses ($70.11).
How much care and nursing does Bupa South Morang provide?
In January to March 2026, Bupa South Morang reported 231 minutes of care per resident per day, 1 minute below its target of 232 minutes. Of those minutes, 50 came from registered nurses, 4 minutes above the registered-nurse target of 46.
Bupa South Morang met both its total and registered-nurse targets in two of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 231 to 236.
Who provides that care?
Per resident per day, personal care workers provided 172 minutes, followed by registered nurses (50 minutes) and enrolled nurses (8 minutes). In the same quarter, Bupa South Morang also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
