Elderberry Expert Rating and Opinion
The Elderberry Index for Bupa Enfield is 3.6 out of 5, compared with a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
How well the home is run is above the survey average
92% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 229 vs 226 minutes; registered nurses: 43 vs 45 minutes per resident per day.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Fewer residents consistently feel safe
85% answered “Always” or “Most of the time”, compared with 96.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.26% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What do residents say about Bupa Enfield?
In the 2026 Residents’ Experience Survey, 85% of residents surveyed at Bupa Enfield answered “always” or “most of the time” when asked whether they feel safe, below the 96.3% average across other homes by 11.3 percentage points. Answers were also below the average for other homes when residents were asked whether they get the care they need (85% against 94.4%) and whether staff follow up when they raise things (76% against 84.2%).
The largest gap above other homes was when residents were asked whether staff treat them with respect: 100% answered “always” or “most of the time”, against an average of 95.4%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about what the home does when a resident says they feel unsafe. Of residents asked whether they feel safe, 54% answered “always”, 31% “most of the time” and 15% “some of the time”; none answered “never”.
Do residents have a say in daily life?
On choice and independence at Bupa Enfield, the share answering “always” or “most of the time” was 85% when asked whether they have a say in their daily activities and 84% when asked whether they are encouraged to do as much as possible for themselves.
What is the food like at Bupa Enfield?
When residents surveyed at Bupa Enfield for the 2026 Residents’ Experience Survey were asked whether they like the food, 69% answered “always” or “most of the time”, within 3 percentage points of the 67.3% average across other homes. The share fell from 71% in 2025. Another 23% answered “some of the time” and 8% “never”.
In January to March 2026, Bupa Enfield spent $14 per resident per day on food, 13% below the sector median of $16. In the same quarter, spending on dietitians was $0.25 per resident per day, 11% below the sector median of $0.28.
How are meals prepared?
According to Bupa Enfield, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Bupa Enfield provide?
In January to March 2026, Bupa Enfield reported 229 minutes of care per resident per day, 3 minutes above its target of 226 minutes. Registered nurses provided 43 of those minutes, 2 minutes below the registered-nurse target of 45.
In none of the last four quarters did Bupa Enfield meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 213 to 229 across those four quarters.
Who provides that care?
Personal care workers provided 181 of the 229 minutes (79.0%), followed by registered nurses (43 minutes, 18.8%) and enrolled nurses (5 minutes, 2.2%). Bupa Enfield also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Bupa Enfield spend on resident care?
In the 2024–25 financial year, Bupa Enfield spent $435.97 per resident per day, and care and nursing made up 59.4% of it. Care and nursing spending of $258.75 was 2% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($80.70), accommodation and maintenance ($31.22), and cleaning and laundry ($27.47) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($159.60) and registered nurses ($60.11).
