Elderberry Expert Rating and Opinion
The Elderberry Index for Bupa Berwick is 3.71 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
78% enjoy meals vs 70.3% across other homes; spending is $14 vs a $16 sector median.
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Food enjoyment improved in the latest survey
78% positive in 2025, compared with 54% in 2024: 24 percentage points higher.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 211 vs 220 minutes; registered nurses: 50 vs 44 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Confidence in staff skills is below the survey average
72% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.18% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does Bupa Berwick provide?
In January to March 2026, Bupa Berwick reported 211 minutes of care per resident per day, 9 minutes below its target of 220 minutes. Registered nurses provided 50 of those minutes, 6 minutes above the registered-nurse target of 44.
Bupa Berwick met both its total and registered-nurse targets in two of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 202 to 214.
Who provides that care?
Personal care workers provided 161 of the 211 minutes (76.3%), followed by registered nurses (50 minutes, 23.7%). In the same quarter, Bupa Berwick also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Bupa Berwick?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Bupa Berwick answered “always” or “most of the time” when asked whether staff follow up when they raise things, above the 85.2% average across other homes by 14.8 percentage points. When residents were asked whether staff explain things to them (89% against 81.8%) and whether the home is well run (95% against 89.3%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether staff know what they are doing: 72% answered “always” or “most of the time”, against an average of 89.5%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. When residents were asked whether staff know what they are doing, 50% answered “always”, 22% “most of the time” and 28% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Bupa Berwick were asked whether they feel safe, 89% answered “always” and 11% “most of the time”. When asked whether they get the care they need, 78% answered “always” and 22% “most of the time”.
How does Bupa Berwick spend on resident care?
Spending on care and nursing at Bupa Berwick in the 2024–25 financial year was $295.44 per resident per day, 12% above the sector median of $264.85. Spending across all categories was $467.74 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($58.96), accommodation and maintenance ($48.35), and cleaning and laundry ($30.79) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($168.47) and registered nurses ($79.72).
What is the food like at Bupa Berwick?
When residents surveyed at Bupa Berwick for the 2025 Residents’ Experience Survey were asked whether they like the food, 78% answered “always” or “most of the time”, 7.7 percentage points above the average of 70.3% across other homes. The share rose from 54% in 2024. Another 17% answered “some of the time” and 6% “never”.
Food spending at Bupa Berwick in January to March 2026 was $14 per resident per day, 13% below the sector median of $16. Spending on dietitians in the same quarter was $0.25 per resident per day, 11% below the sector median of $0.28.
How are meals prepared?
According to Bupa Berwick, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
78% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
