Elderberry Expert Rating and Opinion
The Elderberry Index for Brighton Shore Care Community is 3.56 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Staff communication is a relative strength
100% answered “Always” or “Most of the time”, compared with 80.2% across other homes.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 193 vs 209 minutes; registered nurses: 69 vs 43 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.24% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Brighton Shore Care Community provide?
Brighton Shore Care Community reported 193 minutes of care per resident per day in January to March 2026, 16 minutes below its target of 209 minutes. Registered nurses provided 69 of those minutes, 26 minutes above the registered-nurse target of 43.
Brighton Shore Care Community met both its total and registered-nurse targets in one of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 191 to 202.
Who provides that care?
Personal care workers provided 124 of the 193 minutes (64.2%), followed by registered nurses (69 minutes, 35.8%). In the same quarter, Brighton Shore Care Community also reported spending on physiotherapists, podiatrists, dietitians, and lifestyle and recreation workers.
What do residents say about Brighton Shore Care Community?
Asked in the 2026 Residents’ Experience Survey whether staff explain things to them, 100% of residents surveyed at Brighton Shore Care Community answered “always” or “most of the time”, above the 80.2% average across other homes by 19.8 percentage points. Answers were also above the average for other homes when residents were asked whether they have a say in their daily activities (100% against 92.7%) and whether they get the care they need (100% against 94.4%).
The largest gap below other homes was when residents were asked whether staff treat them with respect: 91% answered “always” or “most of the time”, against an average of 95.4%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff are expected to treat residents. When residents were asked whether staff treat them with respect, 83% answered “always”, 8% “most of the time” and 8% “some of the time”; none answered “never”.
Do residents feel safe?
Asked whether they feel safe, 83% of residents surveyed at Brighton Shore Care Community answered “always” and 17% “most of the time”.
What is the food like at Brighton Shore Care Community?
In the 2026 Residents’ Experience Survey, 66% of residents surveyed at Brighton Shore Care Community said they like the food “always” or “most of the time”, within 3 percentage points of the 67.3% average across other homes. The share rose from 59% in 2025. Another 25% answered “some of the time” and 8% “never”.
In January to March 2026, Brighton Shore Care Community spent $17 per resident per day on food, 6% above the sector median of $16. Spending on dietitians in the same quarter was $0.53 per resident per day, 89% above the sector median of $0.28.
How are meals prepared?
Brighton Shore Care Community reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
66% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
