Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Willowdale is 3.96 out of 5, against a national average of 3.81. Three findings stand out as positive, and one is worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Enjoying the food is above the survey average
97% answered “Always” or “Most of the time”, compared with 70.2% across other homes.
Residents’ experience rating exceeds the national average
5 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.24% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What is the food like at Bolton Clarke Willowdale?
When residents surveyed at Bolton Clarke Willowdale for the 2025 Residents’ Experience Survey were asked whether they like the food, 97% answered “always” or “most of the time”, 26.8 percentage points above the average of 70.2% across other homes. The share rose from 75% in 2024. Another 4% answered “some of the time”, and none answered “never”.
In January to March 2026, Bolton Clarke Willowdale spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.27 per resident per day, 4% below the sector median of $0.28.
How are meals prepared?
Bolton Clarke Willowdale reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
97% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Bolton Clarke Willowdale provide?
In January to March 2026, Bolton Clarke Willowdale reported 228 minutes of care per resident per day, 15 minutes above its target of 213 minutes. Registered nurses provided 45 of those minutes, 2 minutes above the registered-nurse target of 43.
Bolton Clarke Willowdale met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 212 to 228 across those four quarters.
Who provides that care?
Personal care workers provided 183 of the 228 minutes (80.3%), followed by registered nurses (45 minutes, 19.7%). Bolton Clarke Willowdale also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Bolton Clarke Willowdale?
When residents surveyed at Bolton Clarke Willowdale for the 2025 Residents’ Experience Survey were asked whether staff follow up when they raise things, 96% answered “always” or “most of the time”, 10.8 percentage points above the average of 85.2% across other homes. When residents were asked whether the home is well run (100% against 89.3%) and whether staff know what they are doing (100% against 89.5%), answers were also above the average for other homes.
At Bolton Clarke Willowdale, answers were at least 3 percentage points above the average for other homes on 9 of the 10 questions other than food, and within 3 percentage points on the rest.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 93% of residents surveyed at Bolton Clarke Willowdale answered “always” and 4% “most of the time”. When asked whether they get the care they need, 93% answered “always” and 7% “most of the time”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Bolton Clarke Willowdale was 100% when asked whether they have a say in their daily activities and 97% when asked whether they are encouraged to do as much as possible for themselves.
How does Bolton Clarke Willowdale spend on resident care?
In the 2024–25 financial year, Bolton Clarke Willowdale spent $362.14 per resident per day, and care and nursing made up 67.6% of it. Care and nursing spending of $244.83 was 8% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($33.78), cleaning and laundry ($25.28), and accommodation and maintenance ($22.05) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($158.66) and registered nurses ($58.35).
