Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Rosemore is 3.75 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.4% across other homes.
Worth a closer look
Respectful treatment is below the survey average
77% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Fewer residents say staff explain things consistently
69% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.88% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Bolton Clarke Rosemore provide?
In January to March 2026, Bolton Clarke Rosemore reported 245 minutes of care per resident per day, 10 minutes above its target of 235 minutes. Of those minutes, 49 came from registered nurses, 3 minutes above the registered-nurse target of 46.
Bolton Clarke Rosemore met both its total and registered-nurse targets in three of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 228 to 257.
Who provides that care?
Of the 245 minutes, personal care workers provided 196 (80.0%), followed by registered nurses (49 minutes, 20.0%). Bolton Clarke Rosemore also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Bolton Clarke Rosemore?
In the 2025 Residents’ Experience Survey, 77% of residents surveyed at Bolton Clarke Rosemore answered “always” or “most of the time” when asked whether staff treat them with respect, 18.9 percentage points below the average of 95.9% across other homes. Answers were also below the average for other homes when residents were asked whether staff explain things to them (69% against 81.8%) and whether staff are kind and caring (85% against 96.0%).
The largest gap above other homes was when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff are expected to treat residents. Of residents asked whether staff treat them with respect, 62% answered “always”, 15% “most of the time” and 23% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 69% of residents surveyed at Bolton Clarke Rosemore answered “always” and 31% “most of the time”. When asked whether they get the care they need, 69% answered “always” and 23% “most of the time”.
What is the food like at Bolton Clarke Rosemore?
In the 2025 Residents’ Experience Survey, 69% of residents surveyed at Bolton Clarke Rosemore said they like the food “always” or “most of the time”, within 3 percentage points of the 70.3% average across other homes. The share was also 69% in 2024. Another 23% answered “some of the time” and 8% “never”.
Food spending at Bolton Clarke Rosemore in January to March 2026 was $13 per resident per day, 19% below the sector median of $16. In the same quarter, spending on dietitians was $0.07 per resident per day, 75% below the sector median of $0.28.
How are meals prepared?
Bolton Clarke Rosemore reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Bolton Clarke Rosemore spend on resident care?
In the 2024–25 financial year, Bolton Clarke Rosemore spent $391.90 per resident per day, and care and nursing made up 69.4% of it. Care and nursing spending of $272.15 was 3% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($37.17), cleaning and laundry ($26.85), and accommodation and maintenance ($21.42) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($167.01) and registered nurses ($73.15).
