Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Hillside is 4.67 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and one is worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Getting needed care is below the survey average
83% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Bolton Clarke Hillside provide?
In January to March 2026, Bolton Clarke Hillside reported 241 minutes of care per resident per day, 15 minutes above its target of 226 minutes. Registered nurses provided 56 of those minutes, 11 minutes above the registered-nurse target of 45.
Bolton Clarke Hillside met both its total and registered-nurse targets in three of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 223 to 241.
Who provides that care?
Per resident per day, personal care workers provided 184 minutes, followed by registered nurses (56 minutes). Bolton Clarke Hillside also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Bolton Clarke Hillside?
When residents surveyed at Bolton Clarke Hillside for the 2025 Residents’ Experience Survey were asked whether they are encouraged to do as much as possible for themselves, 100% answered “always” or “most of the time”, above the 88.6% average across other homes by 11.4 percentage points. When residents were asked whether staff know what they are doing (100% against 89.5%) and whether staff explain things to them (92% against 81.8%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether they get the care they need: 83% answered “always” or “most of the time”, against an average of 94.5%.
What should you ask about on a visit?
On a visit, you can ask about how care plans are reviewed and changed. Of residents asked whether they get the care they need, 50% answered “always”, 33% “most of the time”, 8% “some of the time” and 8% “never”.
Do residents feel safe?
When residents surveyed at Bolton Clarke Hillside were asked whether they feel safe, 83% answered “always” and 17% “most of the time”.
What is the food like at Bolton Clarke Hillside?
In the 2025 Residents’ Experience Survey, 75% of residents surveyed at Bolton Clarke Hillside said they like the food “always” or “most of the time”, 4.7 percentage points above the average of 70.3% across other homes. The share rose from 59% in 2024. Another 8% answered “some of the time” and 17% “never”.
Food spending at Bolton Clarke Hillside in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.18 per resident per day, 36% below the sector median of $0.28.
How are meals prepared?
According to Bolton Clarke Hillside, breakfast, lunch and dinner are all prepared by the cook-chill method. Of all meals, 35% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
75% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Bolton Clarke Hillside spend on resident care?
In the 2024–25 financial year, Bolton Clarke Hillside spent $425.77 per resident per day, and care and nursing made up 66.2% of it. Care and nursing spending of $281.79 was 6% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($39.41), accommodation and maintenance ($38.63), and cleaning and laundry ($35.30) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($157.34) and registered nurses ($84.07).
